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The Essential CIO Toolkit - Ep2: The Journey to Integration

Welcome to The Essential CIO Toolkit Podcast. This is a four part series, sponsored by Boomi, designed to help today’s CIO’s elevate technological investments onto the agenda at the highest corporate levels.

The second episode of The Essential CIO Podcast is all about why integrated experiences matter for customers and businesses.

In this episode, Steve is joined by Nigel Nisbett from Boomi and two of his customers, Zanné van Wyk and Sheena Peeters. Together they share their unique experiences using integration to deliver change and improvements across their organisations.

 
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We hope you enjoy this series, look out for episode three coming soon where we speak with Linda Urlich and Jason Frost about Data Connectivity.

About our Guests

Nigel Nisbett - Head of Professional Services Sales, Asia Pacific & Japan

Nigel Nisbett has over 30 years experience in IT, specialising in social, mobility, analytics, and cloud technology solutions. He has provided a wealth of insight and thought leadership across the industry, holding key management roles at global system integrators across EMEA, the Americas and APAC, including British Telecom Global Services and T-Systems International.

Leading Boomi’s Professional Services (PSO) Sales for the APAC region, Nigel is dedicated to driving business growth whilst helping clients solve their data challenges. He advises them on the implementation and management of their data strategies as they connect applications, processes, and people for better, faster outcomes.

Zanné van Wyk - Head Of Data And Analytics, Diocese Of Maitland

Zanné Van Wyk has 30 years of Data and Analytics experience with a particular interest in reimagining what’s possible with analytics and AI in Education. Her team utilizes the latest innovations in data and what’s possible with analytics and AI to accelerate their Data and Analytics (D&A) transformation agenda. Insights extracted from data collected across the student learning lifecycle are applied to develop predictive models to be used for targeted ‘interventions’ in time to make a difference, not months downstream of an issue.

The ability to understand what’s happening at the moment is more valuable than ever. And the ability to make confident decisions based on that understanding is essential for helping organisations adapt and thrive—even as circumstances change rapidly.

With an MSc from Sheffield Hallam University (SHU) in the UK with Mathematical Statistics, Advanced Analytics, and Data Science, she specialises in the development and implementation of comprehensive D&A Strategies focussing on Advanced Analytics and Data Science platforms.

Sheena Peeters General Manager, Technology, HESTA

Sheena Peeters is a technology executive with 20 years of experience in digital and innovative transformation. She is experienced in building strategy and architecture that creates value for organisations in digital, customer and employee experience. Sheena has driven transformation in Cloud, Devops and Automation, Multi-Channel Experiences, CRM, Service Management & Technology Operations, and Data as an Asset.

You may be surprised to learn that Sheena has built a startup and her own homes. So its safe to assume she sees herself as a builder. With a love for what she does and a real passion for building teams, building on ideas, challenging through innovation and expanding on what she knows, and what makes her uncomfortable. To drive real solutions and solve problems that improve the lives of people requires us to challenge the status quo, be innovative and fervently embrace the art of the hustle to harness what’s possible.

About Boomi

Boomi instantly connects everyone to everything with its cloud-native, unified, open and intelligent platform. Boomi's integration platform as a service (iPaaS) is trusted by more than 18,000 customers globally for its speed, ease-of-use and lower total cost of ownership. As the pioneer at fueling intelligent use of data, Boomi's vision is to make it quick and easy for customers and partners to discover, manage and orchestrate data, while connecting applications, processes, and people for better, faster outcomes.

About HESTA

HESTA is the largest superannuation fund dedicated to Australia’s health and community services sector. More than half of those working in the sector nationally invest their retirement savings with HESTA. An industry fund that’s run only to benefit members, HESTA now has more than 900,000 members (over 80% are women) and manages over $68 billion in assets invested around the world.

About the Catholic Diocese

The Diocese of Maitland-Newcastle represents the Catholic Church in a region extending from Lake Macquarie to Taree and as far inland as Merriwa and Murrurundi. A diocese is a community of Christ's faithful - it represents a portion of the people of God in a particular area, which is entrusted to a bishop.

Andrew Kerrigan

Written by Andrew Kerrigan

Andrew has been with Fifth Quadrant since the callcentres.net days, working across all aspects of the business. These days he is in charge of Marketing and Digital.

Topics: personalisation contact centre omni-channel thought leadership Business Priorities CX digital transformation strategic planning CX Articles & Insights cloud cloud-based solutions cloud solutions The Essential CIO Toolkit

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