CX-hdr-2018

3 Technologies Reshaping Customer Experience in Australian Banking

Australians are often credited with being early adopters of technology so it should come as no surprise that Australian banks are world leaders when it comes to embracing the move towards digital. In this article, we'll look Australia's early adopter status and then examine three technologies – or “fintech” - that are reshaping customer experience (CX) in Australian banking.

Topics: AI Artificial Intelligence CX Articles & Insights big data biometrics

20 years since Judgment Day: How close are we to Skynet taking over?

Happy Judgment Day everyone!

On this day in 1997, Skynet, a rogue AI in the movie Terminator 2 (1991), begins its quest for global domination. Now, twenty years later and in the real world, how close are we to a Skynet-type scenario? To answer that question I spoke to Dr Catriona Wallace, the CEO of ASX listed Australian enterprise technology company Flamingo (ASX: CR8).

Topics: intelligent assistant AI Artificial Intelligence CX Articles & Insights

ManageEngine Releases Future Readiness Survey Results

SYDNEY — August 18, 2017 — ManageEngine, the real-time IT management company and creators of ServiceDesk Plus, the IT service desk software used by more than 100,000 organisations worldwide, today announced the results of its IT Service Management Future Readiness survey.

Topics: press release AI cloud ITSM IT service management

ZoneTV & Ooyala Join Forces With Microsoft To Bring Artificial Intelligence To TV Channels

ZoneTV Programming Studio; Ooyala’s Video Lifecycle Tools and Microsoft Cognitive Services Create a Unique, Customisable Viewing Experience

New York City July 25, 2017 -- ZoneTV, taking a quantum leap forward in the linear TV experience, will utilise media logistics tools from Ooyala, a global provider of video monetisation technology and services, plus Video Indexer, part of Microsoft Cognitive Services, to automate the curation of content of a first-of-its-kind, customisable suite of linear TV channels which launches this fall.

Topics: press release AI Microsoft Artificial Intelligence

Knowledge Management in the Age of AI

AI: 4 Humans: 1 Some jobs are safer than others.

Last March, Google’s artificial intelligence (AI) AlphaGo defeated Go Grandmaster Lee Sedol 4-1 in a series of five matches.

AlphaGo uses deep learning and neural networks to teach itself to play. The AI is fed millions of Go positions from real human games and then improves its ability by playing against increasingly powerful versions of itself.
Topics: AI Artificial Intelligence CX Articles & Insights

Surge in the Number of Australian Businesses Betting on Big Data Projects

According to a recent Talend survey of 273 IT decision makers: Despite the availability of more data, understanding customers remains a lower IT priority

SYDNEY – 22 May 2017 – Talend (NASDAQ: TLND), a leader in cloud and big data integration software, today released the findings of a survey, conducted at AWS Summit in Sydney * indicating 76 percent of Australian organisations are planning a big data project in 2017. This is a significant increase after 2016 with only 41 percent of companies executing a big data project last year.  Analytics, artificial intelligence (AI) and machine learning are top of the list in terms of data projects planned in 2017. However, the survey also finds that Australian businesses are failing to use the new rich information at hand to better understand customers.

Topics: press release AI cloud big data

Restaurant 2025 Report Reveals Seismic Shift in Adoption of Digital Technologies

Sydney – 19 May 2017 Fast and accurate drone food deliveries, 3D printing of unappetising food into nutritious meals, and biometric diner recognition are some of the new technologies under development as the restaurant sector rapidly gets set to satisfy the seismic shift in consumer expectations for a great customer experience.

That’s according to Restaurant 2025, a global research study* conducted by Oracle which has identified key consumer attitudes to emerging technologies, including artificial intelligence, drones, 3D printing, biometrics, voice activated responses and virtual reality, all of which destined to reshape the dining experience.  

Topics: Customer experience press release AI Artificial Intelligence

Oracle Introduces a Smarter Approach to Customer Experience Management

Chatbots, artificial intelligence and enhanced mobile, video and messaging capabilities empower customer experience professionals to transform existing business processes 

Modern Customer Experience 2017, Las Vegas – April 26, 2017 - Oracle today announced a series of new innovations within the Oracle Customer Experience (CX) Cloud Suite. By combining innovative new technologies such as chatbots and artificial intelligence with enhanced mobile, video and messaging capabilities, the latest updates to Oracle CX Cloud Suite enable commerce, marketing, sales and service professionals to reduce IT complexity, provide innovative customer experiences and deliver tangible business results

Topics: press release Oracle Cloud computing mobile AI Chatbot Artificial Intelligence

Oracle Empowers Customer Experience Professionals with New Artificial Intelligence Apps

Innovative commerce, marketing, sales and service apps enable smarter customer experiences that drive tangible and predictable business results

Modern Customer Experience 2017, Las Vegas – April 26, 2017 - Oracle today announced new artificial intelligence based customer experience apps that empower commerce, marketing, sales and service professionals to deliver smarter experiences across the customer lifecycle in real time. The new Adaptive Intelligent Apps for CX uniquely blend first-party and third-party data with sophisticated decision science and machine learning to deliver the industry’s most powerful AI-based customer experience solutions. Adaptive Intelligent Apps for CX are designed to help enhance existing commerce, marketing, sales and customer service applications within the Oracle CX Cloud Suite (https://cloud.oracle.com/customer-experience-cloud).

Topics: press release Oracle AI Artificial Intelligence

Teachers Mutual Bank Integrates Major Digital Transformation Strategy with Dell Boomi

Boomi integration platform allows Australian bank to connect best-of-breed applications while ensuring efficiencies, enhancing customer experience and reducing costs

Sydney, Australia – Apr 11, 2017Dell Boomi™ (Boomi), the number one integration cloud provider, announced that Teachers Mutual Bank (TMB) is using the Boomi integration platform as part of its multi-year, multi-million-dollar digital transformation strategy.

Topics: Customer experience press release digital transformation AI

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