CX-hdr-2018

6 Technologies Changing Aged Care In Australia

Charlie Brooker’s hit show Black Mirror tells mostly dystopian stories of how technology can run amuck and seriously mess up our lives.

However, not every episode is necessarily negative. For instance, a happy ending of sorts was possible in the recent choose-your-own-adventure style episode Bandersnatch and back in Season 3, an episode called San Junipero explored the use of Virtual Reality (VR) in elderly and palliative care.

Topics: Customer experience wearables virtual reality augmented reality CX Cloud computing Artificial Intelligence CX Articles & Insights

Are AR and CX delivering on the hype?

I regard it as a big idea, like the smartphone. The smartphone is for everyone, we don't have to think the iPhone is about a certain demographic, or country or vertical market: it’s for everyone. I think AR is that big, it’s huge. I get excited because of the things that could be done that could improve a lot of lives. And be entertaining. - Apple CEO Tim Cook, February 2017

Topics: augmented reality CX Articles & Insights

Ooyala predicts VR's big break at this month's Winter Olympics

Making technology predictions is never easy, but Ooyala's GM of Asia Pacific and Japan, Steve Davis says Virtual Reality's (VR) big break is likely to take place at this month's Winter Olympics. 

"2018 should be the beginning of the real acceptance of VR and AR," Davis told a press lunch in Sydney attended by Fifth Quadrant. "My prediction, along with the company's, is that we will see the very first huge worldwide event about to happen in a couple of weeks – Virtual Reality at the Winter Olympics." 

Topics: virtual reality augmented reality CX Articles & Insights

5 CX Trends Australian Companies Should Watch in 2018 

With 2018 well and truly upon us, it's time to reflect on the year past and ponder the year ahead.

Last February, Fifth Quadrant reached out to some of Australia's customer experience (CX) Thought Leaders to find out where they believed CX would head in 2017. Fifth Quadrant spoke with experts from Microsoft, LogMeIn, Oracle, Verint and Flamingo who predicted that 2017 would see the rise of Artificial Intelligence (AI), machine learning, bots, Virtual Reality (VR) and Augmented Reality (AR) in CX.

Topics: Customer experience virtual reality augmented reality Chatbot Artificial Intelligence CX Articles & Insights Blockchain

It’s time to get ready for augmented reality

WayRay’s holographic AR device displays information tailored to drivers and passengers. WayRay

 

By Matt Adcock, Data61

The world’s largest annual consumer technology show — CES 2018 in Las Vegas — ends today and some of the most exciting gadgets this year were on display in the augmented reality (AR) marketplace.

Topics: augmented reality CX Articles & Insights The Conversation

Australia’s Thought Leaders Weigh In On Future of AI, Bots, VR & AR - CX in 2017

We reached out to: Microsoft, LogMeIn, Oracle, Verint and Flamingo - Here's what the CX experts had to say.

Each year our team of customer experience (CX) experts look to the future and make their predictions on how they see CX evolving. Attempting to peer into long-term technological and economic development is often a futile exercise considering the sheer amount of disruption various industries have gone through in the last decade, so we’ve generally found looking at the next couple of years is a bit more reasonable. Surely even Nostradamus today would find the changing tech world a serious hindrance to his ability to effectively predict the future.

Topics: personalisation virtual reality augmented reality Oracle CX IoT AI VoC Chatbot LogMeIn Flamingo Microsoft Verint Artificial Intelligence BoldChat CX Articles & Insights

Aug-mental Reality: Pokémon and the AR Retail Conundrum

My coworkers have lost their minds. As I entered the elevator yesterday morning after having picked up my morning Sumatran brew from the cafe on the first floor, a young businessman quickly hopped in the lift behind three of us who had already taken up residency each of us gripping our choice of morning medicine from the cafe.

Topics: virtual reality retail insights augmented reality CX CX Articles & Insights

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