CX-hdr-2018

Australian Customers Prefer Digital-First Approach to Banking Services

Most-preferred method of contact with bank is online, Avaya survey shows; continued demand for traditional interactions highlights importance of omni-channel solutions 

Sydney, Australia, August 10, 2017 – Australian customers would prefer to resolve their basic banking issues without having to deal with a human being, according to a new survey by market researcher, YouGov. The Avaya-commissioned Customer Experience in Banking 2017 report indicates that Australians’ most-preferred method of contact with their bank would be via the website, while a third, 34 per cent, regularly use mobile banking apps, more than their counterparts in the UK and UAE. 

Topics: Customer experience omni-channel press release Avaya market research

Avaya Appoints Peter Chidiac as Managing Director for Australia and New Zealand

Sydney, Australia – August 4, 2016 – Avaya today announced the appointment of Peter Chidiac as Managing Director for Australia and New Zealand (A/NZ) to drive the continued transformation of the organisation’s local business. 

As Avaya continues its ongoing transition into a software and services company, the A/NZ operations have been more closely aligned with the needs of customers, with a focus on delivering business outcomes.

Topics: press release Avaya

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