How customer data could help your business rebound from the coronavirus crisis faster

When times are tight, exploiting the customer data at your fingertips can help your organisation do business more productively and efficiently, writes Prakash Durgani, Vice President of APAC & Japan, Twilio Segment.

Topics: personalisation digital marketing CX Articles & Insights big data marketing automation

Using a data platform to power personalised marketing campaigns

Every day businesses gain more data about their interactions with customers, yet many continue to struggle to make use of it for personalisation and analytics.

Data may be stored in multiple locations and in different formats, making it difficult to combine to achieve a single view of each customer. As a result, customer experiences suffer and relationships erode.

Topics: personalisation digital marketing CX Articles & Insights big data marketing automation

The Rising Importance of Hyperpersonalisation in Retail CX

Personalisation, which used to be simply about adding someone’s first name to an email, has been undergoing a rapid evolution over the past few years. Thanks to advances in Artificial Intelligence (AI), big data, analytics, machine learning and mobile devices, the way in which brands reach and communicate with their audiences has changed dramatically. We are now in an era of hyperpersonalisation, a time in which customer experience (CX) is being driven by highly curated experiences for increasingly demanding customers with growing expectations.

Topics: personalisation CX Articles & Insights big data

Tableau Partners with Swinburne University of Technology to Narrow Australia’s Gap in Data Skills

SYDNEY, 23 MAY  2018 - Tableau Software, the leading analytics platform, today announced it has partnered with Swinburne University of Technology to launch a hands-on course in business analytics and data visualisation. The course will be offered through the university’s Australian Graduate School of Entrepreneurship (AGSE) as part of the Master of Digital Business Management (MDBM) degree.  The partnership aims to raise awareness about the use of data analytics in everyday business scenarios and help to narrow the gap when it comes to data skills among Australian graduates and the ever-increasing requirement for data driven decision making.

Topics: press release big data data centre

Talend Unveils New Metadata Management Solution for Governed Data Lakes

Sydney, 7 December 2017 - Talend (NASDAQ: TLND) a global leader in cloud and big data integration solutions, launched a new metadata management solution that brings additional transparency and accessibility to data lakes and other big data projects by providing an end-to-end view of enterprise information. The new solution provides organisations with a comprehensive governance framework for creating, controlling, attributing, defining, and managing enterprise information so they can extract and propagate additional value from their data.

Topics: press release cloud big data

3 Technologies Reshaping Customer Experience in Australian Banking

Australians are often credited with being early adopters of technology so it should come as no surprise that Australian banks are world leaders when it comes to embracing the move towards digital. In this article, we'll look Australia's early adopter status and then examine three technologies – or “fintech” - that are reshaping customer experience (CX) in Australian banking.

Topics: AI Artificial Intelligence CX Articles & Insights big data biometrics

Talend Accelerates Big Data Pipeline Development for Microsoft Azure

Comprehensive Set of Connectors for Hadoop, Data Warehousing, Data Lakes, NoSQL, and Storage to Operationalise Cloud Data Pipelines

Sydney – July 17, 2017  Talend  (NASDAQ: TLND),  a global leader in cloud and big data integration solutions, today unveiled a new set of connectors for the Talend Data Fabric platform that helps customers rapidly migrate enterprise-wide data sources to Microsoft Azure to build more intelligent and scalable cloud data pipelines for real-time analytics.

Topics: press release Microsoft big data

Talend Unveils Multi-Cloud Big Data Integration Solution

Talend Summer ’17 Delivers Comprehensive Support for Major Cloud Platforms including Amazon, Google, and Microsoft Azure

REDWOOD CITY, Calif. – June 13, 2017 - Talend (NASDAQ: TLND), a leader in cloud and big data integration solutions, unveiled a new version of its Talend Data Fabric platform that is optimised to manage cloud and multi-cloud enterprise IT environments. Talend Summer ’17 helps seamlessly manage information across Amazon Web Services (AWS), Cloudera Altus, Google Cloud Platform, Microsoft Azure, and Snowflake platforms, enabling customers to rapidly integrate, cleanse and analyse data to fuel innovation and gain a competitive edge.

Topics: press release cloud big data

Talend Cloud and Big Data Business Delivers 100% Year-over-Year Growth

Success Based on Strong Adoption by Large Enterprise Companies and Ability to Expand within Existing Customer Base

REDWOOD CITY, Calif. – May 22, 2017 Talend, (NASDAQ: TLND) a global leader in cloud and big data integration software, announced that revenue grew 44 percent year-over-year to US$32.9 million in Q1, which was driven by new wins with large enterprise customers, growth in international markets, and the successful execution of its land-and-expand strategy. New customer highlights include two large, global enterprises that turned to Talend to manage increasing data volume, variety and velocity, as well as a large private Ivy League university that chose Talend to help streamline its move to the cloud. 

Topics: press release big data

Surge in the Number of Australian Businesses Betting on Big Data Projects

According to a recent Talend survey of 273 IT decision makers: Despite the availability of more data, understanding customers remains a lower IT priority

SYDNEY – 22 May 2017 – Talend (NASDAQ: TLND), a leader in cloud and big data integration software, today released the findings of a survey, conducted at AWS Summit in Sydney * indicating 76 percent of Australian organisations are planning a big data project in 2017. This is a significant increase after 2016 with only 41 percent of companies executing a big data project last year.  Analytics, artificial intelligence (AI) and machine learning are top of the list in terms of data projects planned in 2017. However, the survey also finds that Australian businesses are failing to use the new rich information at hand to better understand customers.

Topics: press release AI cloud big data

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