CX-hdr-2018

42% of SMEs in Victoria anticipate declining revenue over the next 4 weeks

Updates to this research will be published fortnightly to track the impact and response to COVID-19. View previous wave.

Topics: Business Priorities strategic planning CX Articles & Insights market research

Retail Sales the Bright Light as Business and Consumer Confidence Fall

The latest updates to our Recovery Playbook are in line with the worsening results we see in our COVID-19 SME Sentiment Tracker, clearly demonstrating the impact the second wave of outbreaks is having on consumer and business confidence. 

Topics: retail insights thought leadership Business Priorities strategic planning CX Articles & Insights market research

Conversations in Isolation: Staying Safe with Steve Fletcher at Drake International

Conversations in Isolation is a series of podcasts from CX spotlight where Steve Nuttall, Director of Fifth Quadrant, sits down for an honest conversation with business leaders about the rapid changes happening in the world during the COVID-19 crisis... from the safety of isolation.

Topics: Business Priorities CX strategic planning CX Articles & Insights

SME Confidence Devastated by Second Wave

Updates to this research will be published fortnightly to track the impact and response to COVID-19. Week 14 results are now available.

Topics: Business Priorities strategic planning CX Articles & Insights market research

48% of SMEs likely to reduce employee numbers if JobKeeper payments are not extended

Updates to this research will be published fortnightly to track the impact and response to COVID-19. Week 14 results are now available.

Topics: Business Priorities strategic planning CX Articles & Insights market research

75% of SMEs want current stimulus measures extended until 2021

Updates to this research will be published fortnightly to track the impact and response to COVID-19. Week 14 results are now available.

Topics: Business Priorities strategic planning CX Articles & Insights market research

Conversations in Isolation: The Wisdom of Fiona Keough, CEO Auscontact

Conversations in Isolation is a series of podcasts from CX spotlight where Steve Nuttall, Director of Fifth Quadrant, sits down for an honest conversation with business leaders in the CX space about the rapid changes happening in the world during the COVID-19 crisis... from the safety of isolation.

Topics: contact centre Business Priorities CX strategic planning CX Articles & Insights cloud-based solutions video streaming unified communications cloud solutions

SME confidence rising despite concerns about closed borders

Updates to this research will be published weekly to track the impact and response to COVID-19. Week 14 results now available.

Topics: Business Priorities strategic planning CX Articles & Insights market research

CX Spotlight Podcast: BGIS Head of Operations Services Centre Gary McCourt Talks Recovery in this weeks Conversation in Isolation

Conversations in Isolation is a series of podcasts from CX spotlight where Steve Nuttall, Director of Fifth Quadrant, sits down for an honest conversation with business leaders in the CX space about the rapid changes happening in the world during the COVID-19 crisis... from the safety of isolation.

Topics: Business Priorities strategic planning CX Articles & Insights cloud-based solutions video streaming unified communications cloud solutions

CX Spotlight Podcast: Turning the CX Flywheel - Episode 4 of 4: Challenges & Future of CX

In these exceptionally challenging times, the way your customers interact with your brand will have a pivotal effect on their sense of trust and loyalty.

Topics: Business Priorities CX strategic planning CX Articles & Insights cloud-based solutions cx maturity report

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