CX-hdr-2018

Accenture Reimagines Its Code of Business Ethics Through Intelligent Technology

Jan. 8, 2018 – Accenture (NYSE: ACN) is reinforcing its commitment to ethical business practices by transforming its Code of Business Ethics for the digital age. By applying design thinking and integrating intelligent technology, the company has reinvented its Code from a legal document into an interactive, mobile-first tool that helps its global workforce act with integrity.

Topics: press release Chatbot Artificial Intelligence

Six Tech Trends to Watch in 2018 from ManageEngine

SYDNEY — 14 December 2017— ManageEngine, the real-time IT management company, today unveiled what it sees as six tech trends to watch in 2018.  These trends including the growing use of artificial intelligence, the rise of AI-powered chatbots, the use of natural language processing, the tightening of data protection laws, the continuation of cloud adoption and the use of blockchain technology.  

Topics: press release Cloud computing AI Chatbot cybersecurity

AI takes customer service automation to the next level

When automation was first introduced into customer service channels, the results were often spectacularly underwhelming. Confusing phone menu systems in call centres and canned responses to emails led to frustrated customers and lower satisfaction levels.

Topics: Customer experience CX AI Chatbot Artificial Intelligence CX Articles & Insights

Emerging Technologies Shift Gear for the Smart UX Toolbox

As companies talk seriously about the workplace role of adaptive intelligence, machine learning, artificial intelligence, and natural language understanding, it’s time to talk about the fundamental shift in user experience (UX) these emerging technologies could also bring about.

Our research on emerging technologies reveals three main benefits to developing such a smart UX:

Topics: Chatbot Artificial Intelligence CX Articles & Insights user experience UX

Oracle Introduces a Smarter Approach to Customer Experience Management

Chatbots, artificial intelligence and enhanced mobile, video and messaging capabilities empower customer experience professionals to transform existing business processes 

Modern Customer Experience 2017, Las Vegas – April 26, 2017 - Oracle today announced a series of new innovations within the Oracle Customer Experience (CX) Cloud Suite. By combining innovative new technologies such as chatbots and artificial intelligence with enhanced mobile, video and messaging capabilities, the latest updates to Oracle CX Cloud Suite enable commerce, marketing, sales and service professionals to reduce IT complexity, provide innovative customer experiences and deliver tangible business results

Topics: press release Oracle Cloud computing mobile AI Chatbot Artificial Intelligence

Australia’s Thought Leaders Weigh In On Future of AI, Bots, VR & AR - CX in 2017

We reached out to: Microsoft, LogMeIn, Oracle, Verint and Flamingo - Here's what the CX experts had to say.

Each year our team of customer experience (CX) experts look to the future and make their predictions on how they see CX evolving. Attempting to peer into long-term technological and economic development is often a futile exercise considering the sheer amount of disruption various industries have gone through in the last decade, so we’ve generally found looking at the next couple of years is a bit more reasonable. Surely even Nostradamus today would find the changing tech world a serious hindrance to his ability to effectively predict the future.

Topics: personalisation virtual reality augmented reality Oracle CX IoT AI VoC Chatbot LogMeIn Flamingo Microsoft Verint Artificial Intelligence BoldChat CX Articles & Insights

Fintech Are Using AI Technologies To Disrupt The Financial Sector

Research conducted by Fifth Quadrant on behalf of Australian AI bot technologist company Flamingo (ASX: CR8) has shown that out of 84 businesses in Australia and 528 consumers, 77% customers feel comfortable to very comfortable using chatbots and AI tools while 73% of the businesses surveyed felt that AI was relevant to their business and could benefit them in the long run.

Topics: CX AI Chatbot

AI on the Rise Improving the Online Customer Experience with Chatbots

Sydney 30 November, 2016 – Conversational Commerce company, Flamingo Customer Experience Inc, today released research into 84 Australian based businesses as well as 528 Australian consumers and their views on and experiences with Chatbots. A Chatbot is defined as a computer program, based on rules or Artificial Intelligence, that simulates conversation with human users over the internet. The research was commissioned by Flamingo, conducted by Fifth Quadrant and sponsored by SugarCRM.

Topics: CX AI Chatbot

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