CX-hdr-2018

Experience Avaya APAC - Here's what happened.

It was a pleasure attending the Experience Avaya event at the beautiful Pan Pacific Hotel in Singapore last week. As the company charges forward leaving its Chapter 11 woes behind, it seems Avaya is well poised to achieve a moderate level of growth over the next few quarters. New hardware and software releases as well as focus on R&D will be key areas of development for ensuring revenue growth beyond 2019. So, what’s driving growth and what’s next for the company?

Topics: CX Articles & Insights cloud unified communications

Key Insights from Fifth Quadrant’s Contact Centre Cloud Migration Webinar with Cyara

The migration to cloud based contact centres is on the rise Australasia, as organisations look to tap the cost-savings, optimisation tools, scalability, and customer experience (CX) benefits the cloud offers.

Steve Nuttall, Head of CX Research at Fifth Quadrant and David Inglis, CX Assurance Specialist - Principal Solutions Architect, APAC and ANZ at Cyara, co-hosted a webinar earlier this month to discuss the drivers and challenges of cloud adoption, and the 5 key ways to assure a successful contact centre cloud migration.

Topics: contact centre digital transformation CX Articles & Insights cloud webinar

Everything Cloud with Nutanix’s Justin Hurst and Carlo Nizeti

Enterprise cloud computing company Nutanix announced last month that it has been named as a leader in Forrester’s Research recent ‘Hyperconverged Infrastructure’ report which evaluated 11 vendors across strategy, market presence and current offering.

According to Forrester, Nutanix hasmaintainedits position atop the hyperconvergedinfrastructure(HCI) market throughinnovation,R&D investment, strong sales momentum, partnerships, and the acquisition of new customers.

Topics: CX Articles & Insights cloud cloud-based solutions

Swinburne University of Technology Uses Nutanix to Automate IT and Improve Student Productivity

SYDNEY, AUSTRALIA – June 7, 2018 Nutanix (NASDAQ: NTNX), a leader in enterprise cloud computing, today announced its Enterprise Cloud OS software is helping Swinburne University of Technology build and manage a hybrid cloud, eliminating time-consuming and administrative tasks for the University’s IT team and final year students.  

Topics: press release cloud

New Talend and Snowflake Features Enable Faster Cloud Analytics Migrations

REDWOOD CITY, Calif.  – June 4, 2018 – Talend (NASDAQ: TLND), a global leader in cloud data integration, and Snowflake Computing, the data warehouse built for the cloud, today announced the availability of new, high-performance bulk loading and native, Extract, Load, Transform (ELT) push-down capabilities that make it fast and efficient to move massive data volumes and varieties from on-premises to Snowflake for cost-effective and scalable analytics.

Topics: press release Cloud computing cloud cloud-based solutions

Nutanix Beam Gives Enterprises Control of the Cloud

New Orleans – May 9, 2018 – Nutanix (NASDAQ: NTNX), a leader in enterprise cloud computing, today announced at .NEXT Conference 2018 Nutanix Beam, a new software-as-a-service (SaaS) offering that delivers multi-cloud governance so organisations can manage their spending, security and regulatory compliance across nearly any cloud platform. Beam is based on Nutanix’s recently-acquired Minjar Botmetic service, which is already used to manage more than US$1B of cloud spend across Amazon Web Services (AWS) and Microsoft Azure.

Topics: press release cloud

Oracle helps Heineken Urban Polo Bring The Sport of Kings Closer To The Customer

Sydney, Australia, May 8, 2018 – Heineken Urban Polo is using Oracle artificial intelligence (AI) in the cloud to help it revolutionise the sport of Kings and bring the game of polo closer to the consumer.  Through a digital concierge accessed from a mobile phone, all the event’s information is being put at attendees’ fingertips – how to get there, where the bar is, what times the matches start, when the pony parade is on, rules of the game, details of players, which DJs are playing and when, and so on.

Topics: Customer experience press release CX Artificial Intelligence cloud

Asia-Pacific Enterprises Lead the way in Digital Disruption: Avaya/IDC Research

Singapore – April 26, 2018 – Companies in Asia-Pacific are more confident in their ability to disrupt markets by implementing new digital technologies and business models, according to research conducted by International Data Corporation (IDC), and commissioned by Avaya Holdings Corp (NYSE: AVYA). Almost a third, 29.2%, of respondents said they were market disrupters, compared with the global average of 19.5%. 

Topics: Customer experience press release cloud Blockchain

The Need For Cloud & Data Warehousing In A Big Data World

Digital transformation continues to be a buzz term for business but the concept is often ambiguous at best and the overall idea - lofty. There are many components required to successfully digitally transform and the construction of a digital roadmap is step one. At the foundation of this roadmap sit cloud and data warehousing and both are the main topics for discussion in what follows.

Topics: CX Articles & Insights cloud utilities cloud-based solutions data centre

Avaya Completes Acquisition of Spoken Communications

Santa Clara, Calif.March 12, 2018 – Avaya Holdings Corp. (NYSE: AVYA) today announced that it has closed its acquisition of Spoken Communications (“Spoken”), a leading innovator in Contact Center as a Service (CCaaS) solutions and customer experience management applications built on conversational artificial intelligence. The Spoken platform accelerates Avaya’s growth in cloud-based solutions and provides a reliable and highly scalable cloud platform for customers of all sizes. Customers around the world can confidently move to the benefits of cloud at their pace and in the way that best meets their needs, building upon the robust functionality of their existing solutions.

Topics: press release cloud

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