CX-hdr-2018

The Essential CIO Toolkit - Ep4: Automation and Smart Connectivity

Welcome to The Essential CIO Toolkit Podcast. This is a four part series, sponsored by Boomi, designed to help today’s CIO’s elevate technological investments onto the agenda at the highest corporate levels.

Topics: personalisation contact centre omni-channel thought leadership Business Priorities CX digital transformation strategic planning CX Articles & Insights cloud cloud-based solutions cloud solutions The Essential CIO Toolkit

The Essential CIO Toolkit - Ep3: Data Connectivity

Welcome to The Essential CIO Toolkit Podcast. This is a four part series, sponsored by Boomi, designed to help today’s CIO’s elevate technological investments onto the agenda at the highest corporate levels.

Topics: personalisation contact centre omni-channel thought leadership Business Priorities CX digital transformation strategic planning CX Articles & Insights cloud cloud-based solutions cloud solutions The Essential CIO Toolkit

The Essential CIO Toolkit - Ep2: The Journey to Integration

Welcome to The Essential CIO Toolkit Podcast. This is a four part series, sponsored by Boomi, designed to help today’s CIO’s elevate technological investments onto the agenda at the highest corporate levels.

Topics: personalisation contact centre omni-channel thought leadership Business Priorities CX digital transformation strategic planning CX Articles & Insights cloud cloud-based solutions cloud solutions The Essential CIO Toolkit

The Essential CIO Toolkit - Ep1: Digital Transformation with Ajit Melarkode

Welcome to the Essential CIO Toolkit Podcast. This is a four part series, sponsored by Boomi, designed to help today’s CIO’s elevate technological investments onto the agenda at the highest corporate levels.

Topics: personalisation contact centre omni-channel thought leadership Business Priorities CX digital transformation strategic planning CX Articles & Insights cloud cloud-based solutions cloud solutions The Essential CIO Toolkit

Contact Centre Cloud Migration: The Path To CX Nirvana

The global disruption caused by COVID-19 has forced Australian contact centres to rapidly switch to new ways of working and technology deployments to handle increased volumes and allow agents to work remotely.

Topics: contact centre Business Priorities CX strategic planning CX Articles & Insights cloud-based solutions video streaming unified communications cloud solutions

Conversations in Isolation: The Wisdom of Fiona Keough, CEO Auscontact

Conversations in Isolation is a series of podcasts from CX spotlight where Steve Nuttall, Director of Fifth Quadrant, sits down for an honest conversation with business leaders in the CX space about the rapid changes happening in the world during the COVID-19 crisis... from the safety of isolation.

Topics: contact centre Business Priorities CX strategic planning CX Articles & Insights cloud-based solutions video streaming unified communications cloud solutions

CX Spotlight Podcast: BGIS Head of Operations Services Centre Gary McCourt Talks Recovery in this weeks Conversation in Isolation

Conversations in Isolation is a series of podcasts from CX spotlight where Steve Nuttall, Director of Fifth Quadrant, sits down for an honest conversation with business leaders in the CX space about the rapid changes happening in the world during the COVID-19 crisis... from the safety of isolation.

Topics: Business Priorities strategic planning CX Articles & Insights cloud-based solutions video streaming unified communications cloud solutions

CX Spotlight Podcast: Turning the CX Flywheel - Episode 4 of 4: Challenges & Future of CX

In these exceptionally challenging times, the way your customers interact with your brand will have a pivotal effect on their sense of trust and loyalty.

Topics: Business Priorities CX strategic planning CX Articles & Insights cloud-based solutions cx maturity report

CX Spotlight Podcast: Turning the CX Flywheel - Episode 3 of 4: CX Flywheel

In these exceptionally challenging times, the way your customers interact with your brand will have a pivotal effect on their sense of trust and loyalty.

Topics: Business Priorities CX strategic planning CX Articles & Insights cloud-based solutions cx maturity report

CX Spotlight Podcast: Turning the CX Flywheel - Episode 2 of 4: CX Maturity Model

In these exceptionally challenging times, the way your customers interact with your brand will have a pivotal effect on their sense of trust and loyalty.

Topics: Business Priorities CX strategic planning CX Articles & Insights cloud-based solutions cx maturity report

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