CX-hdr-2018

6 Technologies Changing Aged Care In Australia

Charlie Brooker’s hit show Black Mirror tells mostly dystopian stories of how technology can run amuck and seriously mess up our lives.

However, not every episode is necessarily negative. For instance, a happy ending of sorts was possible in the recent choose-your-own-adventure style episode Bandersnatch and back in Season 3, an episode called San Junipero explored the use of Virtual Reality (VR) in elderly and palliative care.

Topics: Customer experience wearables virtual reality augmented reality CX Cloud computing Artificial Intelligence CX Articles & Insights

Avaya partners with Standard Chartered to deliver Multi-Year CX Transformation

Singapore – April 24, 2019 –Avaya Holdings Corp. (NYSE: AVYA) is partnering with Standard Chartered to deliver a multi-year client experience transformation project that will enable the Bank to more fully align its services with clients’ fast-paced, digitally connected lives. The Avaya OneCloud Private solution enables organisations such as Standard Chartered to hit the ground running with unified communications and contact centre solutions delivered on their own private cloud.

Topics: Customer experience press release Cloud computing customer engagement

Boomi Aligns Amcor’s Australian Supply Chain Data

Sydney, AustraliaJanuary 16, 2019Dell Boomi (Boomi) has announced that global packaging producer, Amcor, has fortified its supply chain by leveraging the Boomi Platform to integrate and align its applications and data with third party logistics (3PL) partner, AirRoad.

Topics: press release Cloud computing cloud-based solutions

Acquia Named a Leader in Web Content Management Systems by Independent Research Firm

BOSTON – November 15, 2018 Digital experience company Acquia today announced that it was named a Leader in the Forrester Research, Inc. report: “The Forrester Wave™: Web Content Management Systems, Q4 2018.”

Topics: press release Cloud computing

Talend Fall ’18 Enables Enterprises to Deliver Insight-Ready Data at Scale

REDWOOD CITY, Calif. and LONDON – October 16, 2018 – Talend (NASDAQ: TLND), a global leader in cloud data integration solutions, today announced a major update to Talend Data Fabric, the company’s unified data platform for data integration across complex, multi-cloud and on-premises environments. Announced at Attend Connect UK, Talend’s Fall 2018 release delivers insight-ready data at scale with new features including Data Catalog which creates a single source of trusted data, and Cloud Application Programming Interface (API) Services, which speeds access to standardised data for building data-as-a-service applications and increasing productivity.  Talend’s new release also accelerates running machine learning algorithms at scale with extended serverless big data support.

Topics: press release Cloud computing

New Talend and Snowflake Features Enable Faster Cloud Analytics Migrations

REDWOOD CITY, Calif.  – June 4, 2018 – Talend (NASDAQ: TLND), a global leader in cloud data integration, and Snowflake Computing, the data warehouse built for the cloud, today announced the availability of new, high-performance bulk loading and native, Extract, Load, Transform (ELT) push-down capabilities that make it fast and efficient to move massive data volumes and varieties from on-premises to Snowflake for cost-effective and scalable analytics.

Topics: press release Cloud computing cloud cloud-based solutions

Six ways an SMB can benefit from cloud-based communications

By Brendan Maree

The underlying technology first appeared in the late 1990s, yet many small and medium businesses are only now discovering the benefits the cloud can deliver to communications.

The systems began as rudimentary services favoured by tech-savvy early adopters, but have since evolved into valuable business tools. Improvements in networking technology now enable service providers to offer highly reliable cloud communications solutions with outstanding call quality - on par with traditional phone systems.

Topics: Cloud computing CX Articles & Insights

Improving customer service through a better understanding of context

By Maurizio Canton, EMEA Chief Technology Officer at TIBCO Software

Becoming more customer focused is a goal shared by many financial organisations, but reaching that goal has recently become more complex. In fact, the rule book has essentially been torn up. 

In the past, it was sufficient for a business to create a product or service and then seek out customers who would be likely to want it. Now this has changed as businesses must adjust, react to shifting consumer demands, and deliver an engaging experience if they are to compete and drive revenue and profitability.

Topics: Customer experience Cloud computing call centres CX Articles & Insights cloud customer engagement

Consulting Firm Implements Talend’s Ongoing Learning and Certification Program

Sydney, 15 December 2017Talend (NASDAQ: TLND), leader in cloud and big data integration solutions, announced it is working with Capgemini to integrate Talend’s on-demand training courses into the company’s University Learning Management System. This provides Capgemini’s 13,000 Insights & Data consultants with unlimited technical training on Talend’s cutting-edge big data and cloud technologies, to further support clients in achieving their desired business outcomes.

Topics: press release Cloud computing cloud

Six Tech Trends to Watch in 2018 from ManageEngine

SYDNEY — 14 December 2017— ManageEngine, the real-time IT management company, today unveiled what it sees as six tech trends to watch in 2018.  These trends including the growing use of artificial intelligence, the rise of AI-powered chatbots, the use of natural language processing, the tightening of data protection laws, the continuation of cloud adoption and the use of blockchain technology.  

Topics: press release Cloud computing AI Chatbot cybersecurity

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