CX-hdr-2018

7 Cybersecurity Trends to Watch in 2018

In the constantly changing world of cybersecurity, it can be difficult to make predictions. But with 2018 just around the corner, cybersecurity professionals are taking a serious look at what the future holds. 

Recently, Fifth Quadrant attended an event in which Phil Kernick, Founder and Chief Technology Officer at CQR Consulting led a discussion on where Australia's cybersecurity landscape was heading into the new year. Drawing partly on that discussion, we'll now take a quick look at 7 trends in Australian cybersecurity to watch out for in 2018.

Topics: Internet of things CX Cloud computing AI Artificial Intelligence CX Articles & Insights security Blockchain

Boat Racing in the Cloud - HCL Technologies Powers Volvo Ocean Race 2017-18

Noida, India and Alicante, Spain – 22nd October, 2017: The 2017-18 edition of the Volvo Ocean Race was flagged off at Alicante, Spain today, with HCL Technologies as the strategic IT services provider. The leading global IT services company has provided end-to-end infrastructure support as well as connectivity between the Race Village and the Command Centre in Alicante further connecting them to 12 Host Cities on the race route globally. The world's longest and toughest professional sporting event began today at Alicante and will finish eight months later at The Hague.

Topics: press release Cloud computing IT service management

ManageEngine Survey Reveals Advanced State of Business-IT Alignment in Australian Companies

Business-savvy IT Managers, IT-savvy Business Managers Emerge as Alignment Leaders

  • Security, cloud and other key topics in IT-business also investigated
  • Cyber attacks, data thefts, authorised access remain top security concerns
  • Enterprise cloud strategies split between public, hybrid cloud
  • Access the ManageEngine survey results at http://bit.ly/2qneWMX

SYDNEY — May 17, 2017 — ManageEngine, the real-time IT management company, today announced the results of its most recent survey conducted by Stollznow Research, “IT Decision Makers in Australia.” The survey of 152 companies reveals the advanced state of business-IT alignment in Australian businesses with more than 25 employees. Survey findings show that Australia’s success in using IT to achieve business objectives is being led by business-savvy IT managers and IT-savvy business managers who are working together to improve business performance and competitiveness. The survey carried out during the first week of May 2017 also investigates security, cloud and other foundational topics in IT-business alignment. Complete survey results can be found at http://bit.ly/2qneWMX 

Topics: press release Cloud computing

Oracle Introduces a Smarter Approach to Customer Experience Management

Chatbots, artificial intelligence and enhanced mobile, video and messaging capabilities empower customer experience professionals to transform existing business processes 

Modern Customer Experience 2017, Las Vegas – April 26, 2017 - Oracle today announced a series of new innovations within the Oracle Customer Experience (CX) Cloud Suite. By combining innovative new technologies such as chatbots and artificial intelligence with enhanced mobile, video and messaging capabilities, the latest updates to Oracle CX Cloud Suite enable commerce, marketing, sales and service professionals to reduce IT complexity, provide innovative customer experiences and deliver tangible business results

Topics: press release Oracle Cloud computing mobile AI Chatbot Artificial Intelligence

Oracle Helps Transform Lead Generation with LinkedIn Matched Audiences

Product integration between Oracle Marketing Cloud and LinkedIn Campaign Manager enables marketers to generate high-quality leads at scale, increase conversion rates and accelerate sales.

Modern Customer Experience 2017, Las Vegas – April 25, 2017 – To help marketers generate high-quality leads at scale and maximise the ROI of lead generation campaigns, Oracle today announced a new product integration between Oracle Marketing Cloud and LinkedIn Campaign Manager - a new targeting capability within LinkedIn’s recently announced product, Matched Audiences. This new product integration enables Oracle Marketing Cloud customers to seamlessly integrate data from more than 467 million LinkedIn users -- in a privacy-forward way -- into existing marketing campaigns to reach and engage their ideal buyers on the world’s largest professional social network.

Topics: press release Oracle Cloud computing

Oracle Marketing Cloud Helps B2B Marketers Accelerate Lead Generation

New marketing automation and content marketing capabilities break down marketing silos and simplify cross-device content creation

Sydney, 16 November 2016 — Oracle has announced enhancements to the marketing automation and content marketing capabilities within the Oracle Marketing Cloud that simplify digital marketing and empower marketers to deliver a truly personalised cross-channel customer experience. The latest additions to Oracle Eloqua and Oracle Content Marketing enable marketers to create and distribute content, and easily transform data in order to rapidly adapt to customer behaviour and needs. This helps customers to increase sales and marketing collaboration, build stunning cross-device content and accelerate lead generation.

Topics: Oracle CX Cloud computing

Oracle Marketing Cloud Empowers Customers to Manage Identity Gap

Enhancements to Oracle Data Management Platform Enable Marketers to Seamlessly Define, Select, Count, and Deliver Audience IDs Based on User Environment

Redwood Shores, Calif. - Oct. 27, 2016 - Oracle today introduced a series of new data management platform innovations within the Oracle Marketing Cloud (https://www.oracle.com/marketingcloud/index.html) that enable customers to seamlessly define, select, count, and deliver audience IDs based on the user’s environment. This allows customers to create audience segments tied to the customer journey across devices, channels, media environments, and ID spaces. Powered by the Oracle ID Graph, this release helps marketing and media professionals deliver on their marketing strategies by delivering relevant experiences to customers on whichever device they choose.

Topics: press release Oracle CX Cloud computing

The Benefits of Working in the Cloud

Even though companies have begun their journey towards cloud adoption, cloud computing hasn’t exactly become mainstream. The move to the cloud hasn’t been quick or all-encompassing, as expected previously. This attitude is especially prevalent among government sector organisations, which have largely followed the path of least resistance to get technologies up and running on their premises.

Topics: Customer experience CX Cloud computing CX Articles & Insights

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