The global disruption caused by COVID-19 has forced Australian contact centres to rapidly switch to new ways of working and technology deployments to handle increased volumes and allow agents to work remotely.
by Steve Nuttall, on Oct 12, 2020 11:02:04 PM
The global disruption caused by COVID-19 has forced Australian contact centres to rapidly switch to new ways of working and technology deployments to handle increased volumes and allow agents to work remotely.
by Andrew Kerrigan, on Jun 26, 2020 12:00:00 PM
Conversations in Isolation is a series of podcasts from CX spotlight where Steve Nuttall, Director of Fifth Quadrant, sits down for an honest conversation with business leaders in the CX space about the rapid changes happening in the world during the COVID-19 crisis... from the safety of isolation.
by Andrew Kerrigan, on Jun 15, 2020 3:00:34 PM
Conversations in Isolation is a series of podcasts from CX spotlight where Steve Nuttall, Director of Fifth Quadrant, sits down for an honest conversation with business leaders in the CX space about the rapid changes happening in the world during the COVID-19 crisis... from the safety of isolation.
by Andrew Kerrigan, on May 7, 2020 10:27:58 AM
Conversations in Isolation is a new series of podcasts from CX spotlight where Steve Nuttall, Director of Fifth Quadrant, sits down for an honest conversation with business leaders in the CX space about the rapid changes happening in the world during the COVID-19 crisis... from the safety of isolation.
by Andrew Kerrigan, on Apr 21, 2020 3:01:53 PM
Conversations in Isolation is a new series of podcasts from CX spotlight where Steve Nuttall, Director of Fifth Quadrant, sits down for an honest conversation with business leaders in the CX space about the rapid changes happening in the world during the COVID-19 crisis... from the safety of isolation.
by Stefan Kostarelis, on Dec 2, 2019 11:19:09 AM
Software-as-a-Service provider of voice, video, chat, contact centre and enterprise-class API solutions 8x8 announced this month that it had received a 2019 CRN Tech Innovator Award.
8x8 was recognised for its contact centre solution which includes ACD, IVR, omnichannel, dialer, reporting, customer journey analytics, quality management, speech analytics, surveys and knowledge base, all delivered on one unified platform.
by FQ Editor, on Jul 29, 2019 1:39:16 PM
Sydney, July 29, 2019 – 8x8, Inc. (NYSE: EGHT), a leading cloud provider of voice, video, chat and contact centre technology for over one million users worldwide, today announced the appointment of Scope Logic as a new strategic partner in Western Australia and South Australia.
by Brad Arsenault, on Jun 24, 2019 9:55:56 AM
I recently arrived at the tail end of a presentation about backups. Rebecca Fitzhugh, Principal Technologist at Rubrik was wrapping up a small group discussion and Q&A about Rubrik technology and for me the final take-away message was simply, the practice of backing up should be boring.
by FQ Editor, on Jun 5, 2019 11:51:27 AM
SAN FRANCISCO, CA - June 4, 2019 – Snowflake, the data warehouse built for the cloud, today announced at Snowflake Summit an expansion in its product offering to integrate with Google Cloud Platform. Large organisations require flexibility across their cloud strategies and Snowflake enables seamless and secure data integration throughout organisations and across platforms via its cloud-built data warehouse. Snowflake on Google Cloud is set to launch in preview in Fall 2019, with general availability scheduled for early 2020.
by FQ Editor, on May 30, 2019 2:24:26 PM
Avaya Holdings Corp today introduced its new cloud-native, Unified Communications-as-a-Service (UCaaS) solution running on Google Cloud Platform to help customers more fully leverage the flexibility, efficiency and scalability of cloud.
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