Stefan Kostarelis, on Dec 2, 2019 11:19:09 AM
Software-as-a-Service provider of voice, video, chat, contact centre and enterprise-class API solutions 8x8 announced this month that it had received a 2019 CRN Tech Innovator Award.
8x8 was recognised for its contact centre solution which includes ACD, IVR, omnichannel, dialer, reporting, customer journey analytics, quality management, speech analytics, surveys and knowledge base, all delivered on one unified platform.
FQ Editor, on Jul 29, 2019 1:39:16 PM
Sydney, July 29, 2019 – 8x8, Inc. (NYSE: EGHT), a leading cloud provider of voice, video, chat and contact centre technology for over one million users worldwide, today announced the appointment of Scope Logic as a new strategic partner in Western Australia and South Australia.
Brad Arsenault, on Jun 24, 2019 9:55:56 AM
I recently arrived at the tail end of a presentation about backups. Rebecca Fitzhugh, Principal Technologist at Rubrik was wrapping up a small group discussion and Q&A about Rubrik technology and for me the final take-away message was simply, the practice of backing up should be boring.
FQ Editor, on Jun 5, 2019 11:51:27 AM
SAN FRANCISCO, CA - June 4, 2019 – Snowflake, the data warehouse built for the cloud, today announced at Snowflake Summit an expansion in its product offering to integrate with Google Cloud Platform. Large organisations require flexibility across their cloud strategies and Snowflake enables seamless and secure data integration throughout organisations and across platforms via its cloud-built data warehouse. Snowflake on Google Cloud is set to launch in preview in Fall 2019, with general availability scheduled for early 2020.
FQ Editor, on May 30, 2019 2:24:26 PM
Avaya Holdings Corp today introduced its new cloud-native, Unified Communications-as-a-Service (UCaaS) solution running on Google Cloud Platform to help customers more fully leverage the flexibility, efficiency and scalability of cloud.
Stefan Kostarelis, on May 24, 2019 12:00:00 PM
Last month, Fifth Quadrant attended the Experience Avaya Asia Pacific event to learn more about how Avaya is improving CX and accelerating value co-creation for its stakeholders.
The event brought together executives, industry experts, thought leaders, customers and partners from throughout APAC and around the globe so that they could collaborate on how to create connected experiences that deliver business value.
Fifth Quadrant's Customer Experience publication for Australian, New Zealand and APAC professionals looking to leverage current business data to wow customers and grow their bottom-line.
Get CX Spotlight.
The latest CX research from Fifth Quadrant, sponsored by Bold360 explores how Australian customers are interacting with retail brands using channels powered by AI. Get the report
This unique industry report and associated communications programs are designed as a resource for managers, consultants and suppliers working within the Australian Local Government sector. Get the report
