CX-hdr-2018

Conversations in Isolation: The Wisdom of Fiona Keough, CEO Auscontact

Conversations in Isolation is a series of podcasts from CX spotlight where Steve Nuttall, Director of Fifth Quadrant, sits down for an honest conversation with business leaders in the CX space about the rapid changes happening in the world during the COVID-19 crisis... from the safety of isolation.

Topics: contact centre Business Priorities CX strategic planning CX Articles & Insights cloud-based solutions video streaming unified communications cloud solutions

CX Spotlight Podcast: BGIS Head of Operations Services Centre Gary McCourt Talks Recovery in this weeks Conversation in Isolation

Conversations in Isolation is a series of podcasts from CX spotlight where Steve Nuttall, Director of Fifth Quadrant, sits down for an honest conversation with business leaders in the CX space about the rapid changes happening in the world during the COVID-19 crisis... from the safety of isolation.

Topics: Business Priorities strategic planning CX Articles & Insights cloud-based solutions video streaming unified communications cloud solutions

CX Spotlight Podcast: MaxContact Director Of Australian Operations Daniel Harding Stops by for Conversations in Isolation

Conversations in Isolation is a new series of podcasts from CX spotlight where Steve Nuttall, Director of Fifth Quadrant, sits down for an honest conversation with business leaders in the CX space about the rapid changes happening in the world during the COVID-19 crisis... from the safety of isolation.

Topics: Business Priorities strategic planning CX Articles & Insights cloud-based solutions video streaming unified communications cloud solutions

CX Spotlight Podcast: 8x8 VP of APAC Brendan Maree returns for Conversations in Isolation

Conversations in Isolation is a new series of podcasts from CX spotlight where Steve Nuttall, Director of Fifth Quadrant, sits down for an honest conversation with business leaders in the CX space about the rapid changes happening in the world during the COVID-19 crisis... from the safety of isolation.

Topics: Business Priorities strategic planning CX Articles & Insights cloud-based solutions video streaming unified communications cloud solutions

8x8 VP of APAC Brendan Maree Talks Risk, Voice Quality and the Importance of a Unified Solution

Software-as-a-Service provider of voice, video, chat, contact centre and enterprise-class API solutions 8x8 announced this month that it had received a 2019 CRN Tech Innovator Award.

8x8 was recognised for its contact centre solution which includes ACD, IVR, omnichannel, dialer, reporting, customer journey analytics, quality management, speech analytics, surveys and knowledge base, all delivered on one unified platform.

Topics: Customer experience contact centre CX Articles & Insights cloud solutions

New Channel Partner Joins Growing 8x8 Partner Base Across Australia and New Zealand

Sydney, July 29, 2019 – 8x8, Inc. (NYSE: EGHT), a leading cloud provider of voice, video, chat and contact centre technology for over one million users worldwide, today announced the appointment of Scope Logic as a new strategic partner in Western Australia and South Australia.

Topics: contact centre press release cloud solutions

The Boring Art of Backups

I recently arrived at the tail end of a presentation about backups. Rebecca Fitzhugh, Principal Technologist at Rubrik was wrapping up a small group discussion and Q&A about Rubrik technology and for me the final take-away message was simply, the practice of backing up should be boring. 

Topics: CX Articles & Insights cloud-based solutions cloud solutions

Snowflake and Google Cloud Announce Strategic Partnership

SAN FRANCISCO, CA - June 4, 2019 – Snowflake, the data warehouse built for the cloud, today announced at Snowflake Summit an expansion in its product offering to integrate with Google Cloud Platform. Large organisations require flexibility across their cloud strategies and Snowflake enables seamless and secure data integration throughout organisations and across platforms via its cloud-built data warehouse. Snowflake on Google Cloud is set to launch in preview in Fall 2019, with general availability scheduled for early 2020.

Topics: press release cloud solutions

Avaya Taps Google Cloud To Enable Flexible, Scalable Comms

Avaya Holdings Corp today introduced its new cloud-native, Unified Communications-as-a-Service (UCaaS) solution running on Google Cloud Platform to help customers more fully leverage the flexibility, efficiency and scalability of cloud.

Topics: press release cloud solutions

Avaya’s Chief Technology Strategist Chris McGugan Talks 3 Key Priorities, Teases Next-Gen Platform

Last month, Fifth Quadrant attended the Experience Avaya Asia Pacific event to learn more about how Avaya is improving CX and accelerating value co-creation for its stakeholders.

The event brought together executives, industry experts, thought leaders, customers and partners from throughout APAC and around the globe so that they could collaborate on how to create connected experiences that deliver business value.

Topics: Customer experience contact centre CX Articles & Insights cloud solutions

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