CX-hdr-2018

Oracle helps Heineken Urban Polo Bring The Sport of Kings Closer To The Customer

Sydney, Australia, May 8, 2018 – Heineken Urban Polo is using Oracle artificial intelligence (AI) in the cloud to help it revolutionise the sport of Kings and bring the game of polo closer to the consumer.  Through a digital concierge accessed from a mobile phone, all the event’s information is being put at attendees’ fingertips – how to get there, where the bar is, what times the matches start, when the pony parade is on, rules of the game, details of players, which DJs are playing and when, and so on.

Topics: Customer experience press release CX Artificial Intelligence cloud

Asia-Pacific Enterprises Lead the way in Digital Disruption: Avaya/IDC Research

Singapore – April 26, 2018 – Companies in Asia-Pacific are more confident in their ability to disrupt markets by implementing new digital technologies and business models, according to research conducted by International Data Corporation (IDC), and commissioned by Avaya Holdings Corp (NYSE: AVYA). Almost a third, 29.2%, of respondents said they were market disrupters, compared with the global average of 19.5%. 

Topics: Customer experience press release cloud Blockchain

The Need For Cloud & Data Warehousing In A Big Data World

Digital transformation continues to be a buzz term for business but the concept is often ambiguous at best and the overall idea - lofty. There are many components required to successfully digitally transform and the construction of a digital roadmap is step one. At the foundation of this roadmap sit cloud and data warehousing and both are the main topics for discussion in what follows.

Topics: CX Articles & Insights cloud utilities cloud-based solutions data centre

Avaya Completes Acquisition of Spoken Communications

Santa Clara, Calif.March 12, 2018 – Avaya Holdings Corp. (NYSE: AVYA) today announced that it has closed its acquisition of Spoken Communications (“Spoken”), a leading innovator in Contact Center as a Service (CCaaS) solutions and customer experience management applications built on conversational artificial intelligence. The Spoken platform accelerates Avaya’s growth in cloud-based solutions and provides a reliable and highly scalable cloud platform for customers of all sizes. Customers around the world can confidently move to the benefits of cloud at their pace and in the way that best meets their needs, building upon the robust functionality of their existing solutions.

Topics: press release cloud

Enterprise Security Company Illumio Expands Into APAC With New Regional Office In Sydney

SUNNYVALE, Calif. – March 7, 2018Illumio has announced 300 percent year-over-year bookings growth during its third year in the market, adding customers from a broad range of industries including banking, insurance, technology, legal, retail, and government. The rapid growth is being driven by organisations that are increasingly turning to Illumio to prevent the spread of threats inside their data centres and cloud environments, as well as meet regulatory compliance standards, such as SWIFT, PCI, GDPR, and HITRUST.

Topics: press release cloud

Improving customer service through a better understanding of context

By Maurizio Canton, EMEA Chief Technology Officer at TIBCO Software

Becoming more customer focused is a goal shared by many financial organisations, but reaching that goal has recently become more complex. In fact, the rule book has essentially been torn up. 

In the past, it was sufficient for a business to create a product or service and then seek out customers who would be likely to want it. Now this has changed as businesses must adjust, react to shifting consumer demands, and deliver an engaging experience if they are to compete and drive revenue and profitability.

Topics: Customer experience Cloud computing call centres CX Articles & Insights cloud customer engagement

Thrive Alliance Deploys Promapp's Cloud-Based BPM

Sydney, 14 February 2018 – Thrive Alliance, a leading Australasian provider of leadership and development, continuous improvement and lean training programs, has commenced deployment of Promapp’s cloud-based business process management software (BPM) to support the organisation’s strategy for continuous improvement and ongoing growth.

Topics: press release cloud business process management

Dell Boomi provides solutions to Australia's lagging cloud integration

New research by Vanson Bourne reveals that although the integration platform-as-a-service (iPaaS) market is expected to grow significantly in the next decade, half of Australian and New Zealand (A/NZ) organisations are lagging when it comes to adoption. 

Topics: CX Articles & Insights cloud

‘Cloud Masters’ Accelerate Ability to Outperform Peers, New Study Finds

Research reveals new group achieves critical mass in cloud, increases productivity and competitiveness and brings widening gap; having a cloud strategy in play is not enough

Sydney, Australia – 30 January 2018 – A new group of ‘cloud masters’ is emerging according to a global survey of 730 IT professionals conducted by Longitude. This small group of forward-thinking businesses have reached cloud maturity (with on average 70 percent or more of their applications operating in the cloud) and are outperforming their competitors.

Topics: press release cloud

Australian Recruiting hires Macquarie Telecom SD-WAN to support cloud move

Sydney, 19 January 2018 – Macquarie Telecom Group (ASX: MAQ) today announced it has deployed its SD-WAN services to Australian Recruiting Group, reducing its outage risk, increasing efficiency and supporting the company’s move to more public cloud services. 

Topics: press release cloud

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