CX-hdr-2018

The Essential CIO Toolkit - Ep4: Automation and Smart Connectivity

Welcome to The Essential CIO Toolkit Podcast. This is a four part series, sponsored by Boomi, designed to help today’s CIO’s elevate technological investments onto the agenda at the highest corporate levels.

Topics: personalisation contact centre omni-channel thought leadership Business Priorities CX digital transformation strategic planning CX Articles & Insights cloud cloud-based solutions cloud solutions The Essential CIO Toolkit

The Essential CIO Toolkit - Ep3: Data Connectivity

Welcome to The Essential CIO Toolkit Podcast. This is a four part series, sponsored by Boomi, designed to help today’s CIO’s elevate technological investments onto the agenda at the highest corporate levels.

Topics: personalisation contact centre omni-channel thought leadership Business Priorities CX digital transformation strategic planning CX Articles & Insights cloud cloud-based solutions cloud solutions The Essential CIO Toolkit

The Essential CIO Toolkit - Ep2: The Journey to Integration

Welcome to The Essential CIO Toolkit Podcast. This is a four part series, sponsored by Boomi, designed to help today’s CIO’s elevate technological investments onto the agenda at the highest corporate levels.

Topics: personalisation contact centre omni-channel thought leadership Business Priorities CX digital transformation strategic planning CX Articles & Insights cloud cloud-based solutions cloud solutions The Essential CIO Toolkit

The Essential CIO Toolkit - Ep1: Digital Transformation with Ajit Melarkode

Welcome to the Essential CIO Toolkit Podcast. This is a four part series, sponsored by Boomi, designed to help today’s CIO’s elevate technological investments onto the agenda at the highest corporate levels.

Topics: personalisation contact centre omni-channel thought leadership Business Priorities CX digital transformation strategic planning CX Articles & Insights cloud cloud-based solutions cloud solutions The Essential CIO Toolkit

CX Spotlight: The 2021 APAC CX Maturity Report

Want to know how customer experience leaders have risen to the challenges of the COVID-19 pandemic?


Topics: thought leadership Business Priorities CX strategic planning CX Articles & Insights research

Emerging martech methods take flight, spurred by business recovery

Senior marketers are planning to boost their spend and adoption of technology-assisted tools even after many have experienced hits to their revenues and budgets over the past year.

Topics: Customer experience thought leadership Business Priorities CX investment priorities strategic planning CX Articles & Insights customer engagement market research research

Flexible employment relationships: Five ways to ensure they’re a win-win for your contact centre

Allowing agents to work flexibly can be good for them and good for the bottom line, provided your systems and processes are sound, writes Daniel Harding, Director – Australia Operations, MaxContact

Topics: Customer experience Business Priorities CX AI strategic planning Artificial Intelligence CX Articles & Insights

Content tops marketing budget priorities moving into 2021

According to the Creating Connections report, based on a survey of more than 300 businesses, most have maintained or increased budgets in all major areas of marketing and communications except physical events. This has led to more competition in fewer channels.

Topics: Customer experience thought leadership Business Priorities CX investment priorities strategic planning CX Articles & Insights customer engagement market research research

Conversations In Isolation: Freshworks - Sreelesh Pillai

Conversations in Isolation is a series of podcasts from CX spotlight where Steve Nuttall, Director of Fifth Quadrant, sits down for an honest conversation with business leaders about the rapid changes happening in the world during the COVID-19 crisis... from the safety of isolation.

Topics: Customer experience Business Priorities CX AI strategic planning Artificial Intelligence CX Articles & Insights

CX of the Future: The Fork in the Road

CX of the Future is a new podcast from Fifth Quadrant and Verizon. Co-hosts Dr Steve Nuttall, Director at Fifth Quadrant and Mat Wells, Solutions Consultant at Verizon will be exploring CX: Reimagined, Retooled and Redesigned.

Topics: Business Priorities CX strategic planning CX Articles & Insights

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