CX-hdr-2018

SME Optimism Increasing Despite Government Bickering

Updates to this research will be published fortnightly to track the impact and response to COVID-19. View previous wave.

Topics: Business Priorities strategic planning CX Articles & Insights market research

Helping Customers Navigate A Global Pandemic: Perspectives From NICE

As companies around the world figure out how to navigate a way through the SARS-COV2 pandemic, solutions that enable employees to rapidly transition to and effectively work from home have never been more critical.

Topics: Customer experience throught leadership digital marketing digital transformation VoC Voice of Customer CX Articles & Insights customer engagement

CX of the Future: Cultivating an Agile and Responsive CX Culture by Design

CX of the Future is a new podcast from Fifth Quadrant and Verizon. Co-hosts Dr Steve Nuttall, Director at Fifth Quadrant and Mat Wells, Solutions Consultant at Verizon will be exploring CX: Reimagined, Retooled and Redesigned.

Topics: Business Priorities CX strategic planning CX Articles & Insights

CX of the Future: The Agile and Rapid Response

CX of the Future is a new podcast from Fifth Quadrant and Verizon. Co-hosts Dr Steve Nuttall, Director at Fifth Quadrant and Mat Wells, Solutions Consultant at Verizon will be exploring CX: Reimagined, Retooled and Redesigned.

Topics: Business Priorities CX strategic planning CX Articles & Insights

SME Revenues Looking Stronger

Updates to this research will be published fortnightly to track the impact and response to COVID-19. View previous wave.

Topics: Business Priorities strategic planning CX Articles & Insights market research

47% of SMEs expect salary increases to be frozen for at least 12 months

Updates to this research will be published fortnightly to track the impact and response to COVID-19. View previous wave.

Topics: Business Priorities strategic planning CX Articles & Insights market research

42% of SMEs in Victoria anticipate declining revenue over the next 4 weeks

Updates to this research will be published fortnightly to track the impact and response to COVID-19. View previous wave.

Topics: Business Priorities strategic planning CX Articles & Insights market research

Retail Sales the Bright Light as Business and Consumer Confidence Fall

The latest updates to our Recovery Playbook are in line with the worsening results we see in our COVID-19 SME Sentiment Tracker, clearly demonstrating the impact the second wave of outbreaks is having on consumer and business confidence. 

Topics: retail insights thought leadership Business Priorities strategic planning CX Articles & Insights market research

Conversations in Isolation: Staying Safe with Steve Fletcher at Drake International

Conversations in Isolation is a series of podcasts from CX spotlight where Steve Nuttall, Director of Fifth Quadrant, sits down for an honest conversation with business leaders about the rapid changes happening in the world during the COVID-19 crisis... from the safety of isolation.

Topics: Business Priorities CX strategic planning CX Articles & Insights

SME Confidence Devastated by Second Wave

Updates to this research will be published fortnightly to track the impact and response to COVID-19. Week 14 results are now available.

Topics: Business Priorities strategic planning CX Articles & Insights market research

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