Helping Customers Navigate A Global Pandemic: Perspectives From NICE

As companies around the world figure out how to navigate a way through the SARS-COV2 pandemic, solutions that enable employees to rapidly transition to and effectively work from home have never been more critical.

Topics: Customer experience throught leadership digital marketing digital transformation VoC Voice of Customer CX Articles & Insights customer engagement

ISG Names HCL Technologies a Leader in Digital Transformation Services

Noida, India - June 11, 2019 - HCL Technologies (HCL), a leading global technology company, has been recognised by Information Services Group (ISG) (Nasdaq: III), a leading global technology research and advisory firm, in the ISG Provider Lens™ Digital Business Transformation Global Report for 2019. HCL has been rated for high performance in six categories that will help enterprises succeed in their quest for digital transformation.

Topics: press release digital transformation

Key Insights from Fifth Quadrant’s Contact Centre Cloud Migration Webinar with Cyara

The migration to cloud based contact centres is on the rise Australasia, as organisations look to tap the cost-savings, optimisation tools, scalability, and customer experience (CX) benefits the cloud offers.

Steve Nuttall, Head of CX Research at Fifth Quadrant and David Inglis, CX Assurance Specialist - Principal Solutions Architect, APAC and ANZ at Cyara, co-hosted a webinar earlier this month to discuss the drivers and challenges of cloud adoption, and the 5 key ways to assure a successful contact centre cloud migration.

Topics: contact centre digital transformation CX Articles & Insights cloud webinar

Visualising the Future of Your Business With Connected Business Intelligence

Today’s C-suite and board have access to a forest of data regardless of business size. Navigating and determining what to use and how to use it at precisely the right time is a challenge experienced by many business leaders and managers. The mountain of data is only too often a problem that exists in tandem with disparate systems. Having too much information scattered in too many places and a lack of processing power then simply becomes useless for predicting business outcomes.

Topics: digital transformation CX Articles & Insights

Australian SMEs are becoming more efficient but some are struggling to harness technology to aid their progress

Sydney, 25 September 2018 - OKI Data Australia, a global manufacturer of business printers, multi-function devices and wide format solutions, has released its 2018 OKI SME Business Efficiency Survey.

Topics: press release digital transformation

Failure to Complete Digital Transformation Initiatives Will Negatively Impact Revenue

SYDNEY – February 22, 2018 – MuleSoft Inc. (NYSE: MULE), provider of the leading platform for building application networks, today announced the findings of its Connectivity Benchmark Report 2018 ( on digital transformation initiatives and the business impact of APIs. This year’s study specifically looks at how IT decision makers (ITDMs) are handling digital transformation, IT operations and change management.

Topics: press release digital transformation

Compassion Australia On Course for 2020 Vision with Promapp

Sydney, 9 August 2017 – Compassion Australia, the country’s fourth biggest fundraiser, has commenced deployment of Promapp’s cloud-based business process management software to support the realisation of its 2020 vision to release more children from poverty by developing and applying business technologies and processes that are better, smarter, faster and more efficient. 

Topics: press release digital transformation cloud

Cultural Change Vital for the Success of Digital Transformation

Management attitudes just as important as new technologies

Sydney - July 26, 2017: Successful digital transformation projects require more than investments in new technologies and processes and must also include fundamental changes to organisational culture, according to business experts.

Topics: press release digital transformation

Teachers Mutual Bank Integrates Major Digital Transformation Strategy with Dell Boomi

Boomi integration platform allows Australian bank to connect best-of-breed applications while ensuring efficiencies, enhancing customer experience and reducing costs

Sydney, Australia – Apr 11, 2017Dell Boomi™ (Boomi), the number one integration cloud provider, announced that Teachers Mutual Bank (TMB) is using the Boomi integration platform as part of its multi-year, multi-million-dollar digital transformation strategy.

Topics: Customer experience press release digital transformation AI

Brimbank City Council adopts customer-centric approach in driving Digital Transformation

The Council successfully completes phase one of its project to implement Pitney Bowes’ ‘Single Customer View Solution’ to transform customer experience 

MELBOURNE, AUSTRALIA, 12 December, 2016…One of Australia’s largest metropolitan councils, Brimbank City Council in Victoria, has become the first council in Australia to implement Pitney Bowes Spectrum Single Customer View solution to better connect with the community, offering enhanced services to improve efficiency, reduce waste and gain insights to offer a higher level of service to citizens. 

Topics: CX digital transformation

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