CX-hdr-2018

Compassion Australia On Course for 2020 Vision with Promapp

Sydney, 9 August 2017 – Compassion Australia, the country’s fourth biggest fundraiser, has commenced deployment of Promapp’s cloud-based business process management software to support the realisation of its 2020 vision to release more children from poverty by developing and applying business technologies and processes that are better, smarter, faster and more efficient. 

Topics: press release digital transformation cloud

Cultural Change Vital for the Success of Digital Transformation

Management attitudes just as important as new technologies

Sydney - July 26, 2017: Successful digital transformation projects require more than investments in new technologies and processes and must also include fundamental changes to organisational culture, according to business experts.

Topics: press release digital transformation

Teachers Mutual Bank Integrates Major Digital Transformation Strategy with Dell Boomi

Boomi integration platform allows Australian bank to connect best-of-breed applications while ensuring efficiencies, enhancing customer experience and reducing costs

Sydney, Australia – Apr 11, 2017Dell Boomi™ (Boomi), the number one integration cloud provider, announced that Teachers Mutual Bank (TMB) is using the Boomi integration platform as part of its multi-year, multi-million-dollar digital transformation strategy.

Topics: Customer experience press release digital transformation AI

Brimbank City Council adopts customer-centric approach in driving Digital Transformation

The Council successfully completes phase one of its project to implement Pitney Bowes’ ‘Single Customer View Solution’ to transform customer experience 

MELBOURNE, AUSTRALIA, 12 December, 2016…One of Australia’s largest metropolitan councils, Brimbank City Council in Victoria, has become the first council in Australia to implement Pitney Bowes Spectrum Single Customer View solution to better connect with the community, offering enhanced services to improve efficiency, reduce waste and gain insights to offer a higher level of service to citizens. 

Topics: CX digital transformation

Optimise Your Organization’s Digital & Mobile Customer Experience

It is very well known that you need to be delivering a consistent customer experience if you want the best out of your digital strategy. This means that the digital experience has to be the same for the customer across all devices and channels.

Topics: Customer experience customer centric digital transformation

Digital Transformation: Interview with Auto & General CIO, Paul Malt

Recently, Dr. Steve Nuttall, Head of CX Research at Fifth Quadrant spoke with Paul Malt, CIO of Auto & General. Listen and learn more about A&G's recent digital transformation and how the organisation is taking control of the omni-channel and putting the customer first in part using Avaya's Breeze technology.

Topics: Customer experience customer centric digital transformation

4 Key Drivers for Your Digital Transformation Strategy

“A man is only as good as his tools.” - Emmert Wolf

Every business organisation either uses the tools available in the market or develops their own tools to meet their objectives. Creating effective systems are vital to making proper use of the available resources and maximising the efficiency in a business, helping it gain an edge against competitors. However, technology improves every single day, keeping up with the best that science has to offer ensures that you stay ahead in an unending race. In fact, surveys have shown that nearly one out of three senior executives believe that Digital Transformation is needed for survival, and around 70% of the organisations surveyed are currently pursuing it. Given below are some of the primary reasons that companies all around the world are trying to improve their digital technologies.

Topics: personalisation digital transformation

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