CX-hdr-2018

20 years since Judgment Day: How close are we to Skynet taking over?

Happy Judgment Day everyone!

On this day in 1997, Skynet, a rogue AI in the movie Terminator 2 (1991), begins its quest for global domination. Now, twenty years later and in the real world, how close are we to a Skynet-type scenario? To answer that question I spoke to Dr Catriona Wallace, the CEO of ASX listed Australian enterprise technology company Flamingo (ASX: CR8).

Topics: intelligent assistant AI Artificial Intelligence CX Articles & Insights

One on one chat with Catriona Wallace, CEO Flamingo.io

This week, Fifth Quadrant's Head of CX Research, Dr. Steve Nuttall, sat down with Flamingo.io founder and CEO Dr. Catriona Wallace for a one-on-one chat about her experience starting up Flamingo.io and taking it to the US and globally.

Listen as Steve also dives into how Flamingo is redefining the intelligent assistant and what the rise of AI means for FinTech both in the US and Australia.

Topics: personalisation contact centre customer centric Finance CX intelligent assistant

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