CX-hdr-2018

7 Cybersecurity Trends to Watch in 2018

In the constantly changing world of cybersecurity, it can be difficult to make predictions. But with 2018 just around the corner, cybersecurity professionals are taking a serious look at what the future holds. 

Recently, Fifth Quadrant attended an event in which Phil Kernick, Founder and Chief Technology Officer at CQR Consulting led a discussion on where Australia's cybersecurity landscape was heading into the new year. Drawing partly on that discussion, we'll now take a quick look at 7 trends in Australian cybersecurity to watch out for in 2018.

Topics: Internet of things CX Cloud computing AI Artificial Intelligence CX Articles & Insights security Blockchain

The Next Big Thing In Smartphones May Be The Industry's Least Talked About

From 27th February to 2nd March this year, over 100,000 people attended the Mobile World Congress 2017 in Barcelona, Spain.

More than 2,300 companies participated in the event with exhibitions covering connected Internet of Things (IoT) devices, virtual reality (VR), augmented reality (AR) and Artificial Intelligence (AI), robotics, drones and more.

Topics: Customer experience Internet of things Artificial Intelligence CX Articles & Insights Amazon

TaaS: What it Means for Oil & the Australian Consumer

State of the Nation

Today, there are over 250 million registered vehicles on the road in the U.S. and, although electric vehicles such as the Tesla may be gaining ground, 99.9% of them are still petrol-powered. Along with the U.S., Australia also boasts a high number of motor vehicles per capita. According to 2014 research by NationMaster, the U.S. was ranked third in the world with 797 motor vehicles per 1,000 people, and Australia was seventh with 717.

Topics: Internet of things IoT CX Articles & Insights

Connected Cars An Evolving Part Of Our Internet Of Things - IoT

One of the earliest versions of vehicle telematics systems was OnStar, introduced by General Motors in the mid-1990s. It was connected to various vehicle sensors and had a wireless data modem, replete with a backup battery, and of course GPS. In the event of a crash or accident, as determined by one of the vehicle’s sensors, the vehicle telematics system would transmit the information to an OnStar contact centre, at which point a call centre specialist would contact the driver/occupants through the telematics system to find out more about the accident (and also reassure them that help was on the way). Simultaneously, an emergency services call (similar to 911 in the USA) would be made by the call center, relaying the location of the vehicle.

Topics: Internet of things CX mobile IoT

Making the connection - the Industrial Internet of Things

18 November 2016 A 5G cellular network that supports the trillions of interconnected devices predicted to be in use in the coming few years is being designed by telecommunications specialists at the University of Sydney. The 5G network will be dedicated to supporting the “Industrial internet of Things” (IIoT).

Topics: Internet of things Innovation IoT

3 Emerging Technologies Will Push CX to the Next Level

Organisations for whom optimizing customer experience (CX) is a key priority, there is good news in the form of emerging technologies that promise to take CX to the next level. Here is a discussion of the three that CIOs have on their radar.

Topics: wearables Internet of things CX CX Articles & Insights

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