CX-hdr-2018

Growing Apple device usage poses challenges for IT managers

As organisations increasingly allow employees to choose their own mobile devices for use in the workplace, effective management is becoming an issue.

Bring Your Own Device (BYOD) and Choose Your Own Device (CYOD) programs are creating challenges for IT teams as they struggle to maintain security of systems and data. Rather than managing a standard fleet, they have to deal with a range of different operating systems and configurations.

Topics: IT CX Articles & Insights cyber security

IT Customers are Like 2 Year Olds

ManageEngine addresses challenges faced by IT departments in an ever changing digital world.

The other day, a colleague described his 2 year old son’s ability to navigate his smartphone to find video and even go so far as to demand, “Siri, go away.”

Topics: IT CX Articles & Insights cloud cyber security Zoho manageengine

Facebook Messenger Chatbots Redefining Customer Service

There are 900+ million Messenger users worldwide

There were 11K chatbots using Messenger as of mid May 2016

The lines between human and machine are blurring and the next evolution of the machine is on the horizon - chatbots are computer programs that incorporate advanced artificial intelligence (AI) techniques to mimic a human interaction. You’ve likely already encountered a chatbot perhaps on a recent call or live help, text support session with a company for online customer service, support or assistance. Facebook has integrated chatbot technology into Messenger, and if you’re wondering why it’s been a really big deal and causing ripples worldwide, it’s because it is now in a position start changing the way small and medium business interact with customers.

Topics: Customer experience facebook IT customer service CX

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