CX-hdr-2018

“Unless you’re starting now, you’re already way behind”: Avaya’s Peter Chidiac on AI

Avaya (NYSE: AVYA) creates intelligent communications experiences for customers and employees via innovative solutions that enhance and simplify communications and collaboration.

Steve Nuttall, Head of CX Research at Fifth Quadrant, recently sat down with Avaya’s Managing Director ANZ Peter Chidiac to discuss a range of topics including Artificial Intelligence (AI), customer experience (CX), the omnichannel, the move from personalisation to individualisation, and smart cities. 

Topics: Customer experience omni-channel Chatbot Artificial Intelligence CX Articles & Insights machine learning

Cloud computing company Nutanix shares its predictions for 2018

It's that time of year again.

All over the world, experts, thought leaders, and pundits are weighing in with their predictions for 2018. We have already discussed some of Fifth Quadrants predictions relating to the year in Customer Experience (CX), and some of the technology that will shape it. To add to this, U.S based cloud computing company Nutanix (NASDAQ:NTNX) has shared some of its predictions for the year.

Topics: IoT Artificial Intelligence CX Articles & Insights machine learning

You might also enjoy reading...