CX-hdr-2018

75% of SMEs want current stimulus measures extended until 2021

Updates to this research will be published fortnightly to track the impact and response to COVID-19. View previous wave.

Topics: Business Priorities strategic planning CX Articles & Insights market research

SME confidence rising despite concerns about closed borders

Updates to this research will be published weekly to track the impact and response to COVID-19. View previous wave.

Topics: Business Priorities strategic planning CX Articles & Insights market research

Declining SME confidence as Government mudslinging creates uncertainty

Updates to this research will be published weekly to track the impact and response to COVID-19. View previous wave.

Topics: Business Priorities strategic planning CX Articles & Insights market research

51% of SMEs expect revenue to return to pre-COVID levels by October

Updates to this research will be published weekly to track the impact and response to COVID-19. View previous wave.

Topics: Business Priorities strategic planning CX Articles & Insights market research

Only 22% of SMEs predicting revenues to increase over the next 4 weeks

Updates to this research will be published weekly to track the impact and response to COVID-19. View previous wave.

Topics: Business Priorities strategic planning CX Articles & Insights market research

SME satisfaction with the Government stimulus drops as more businesses cut staff

Updates to this research will be published weekly to track the impact and response to COVID-19. Week 5 results are now available.

Topics: Business Priorities strategic planning CX Articles & Insights market research

Businesses feeling full impact of COVID restrictions with 74% reporting a decline in revenue

Updates to this research will be published weekly to track the impact and response to COVID-19. Week 5 results are now available.

Topics: Business Priorities strategic planning CX Articles & Insights market research

41% of SME’s now very concerned about survival due to COVID-19

Updates to this research will be published weekly to track the impact and response to COVID-19. Week 5 results are now avalilable.

Topics: Business Priorities strategic planning CX Articles & Insights market research

Two Thirds of SMEs Report Decline in Revenue: COVID-19 SME Weekly Tracker Wave 1

Updates to this research will be published weekly to track the impact and response to COVID-19. Week 5 results are now available

Topics: Business Priorities strategic planning CX Articles & Insights market research

Human or Robot? New Fifth Quadrant Study Identifies Key “Moments of Truth” in the Retail Journey

I ain't lookin' for praise or pity
I ain't comin' 'round searchin' for a crutch
I just want someone to talk to
And a little of that human touch

-Bruce Springsteen

There are clear points in the customer journey or “moments of truthin which human interactions are strongly preferred to a chatbot, according to new research carried out by Fifth Quadrant in partnership with LogMeIn. The study concludes that a customer journey in which a human/robot blended approach is effectively employed will deliver superior customer experience (CX).

Topics: Customer experience Chatbot LogMeIn Artificial Intelligence BoldChat CX Articles & Insights market research

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