CX-hdr-2018

Christmas Cheer for SMEs as Strong Revenue, Jobs and Investment Data Point to a Happy New Year

Updates to this research will be published fortnightly to track the impact and response to COVID-19. View previous wave.

Topics: Business Priorities strategic planning CX Articles & Insights market research

Road to Recovery Continues with SME JobKeeper Claims Dropping to 26%

Updates to this research will be published fortnightly to track the impact and response to COVID-19. View previous wave.

Topics: Business Priorities strategic planning CX Articles & Insights market research

Content tops marketing budget priorities moving into 2021

According to the Creating Connections report, based on a survey of more than 300 businesses, most have maintained or increased budgets in all major areas of marketing and communications except physical events. This has led to more competition in fewer channels.

Topics: Customer experience thought leadership Business Priorities CX investment priorities strategic planning CX Articles & Insights customer engagement market research research

SME Recruitment Drive Hindered by a Lack of Candidates

Updates to this research will be published fortnightly to track the impact and response to COVID-19. View previous wave.

Topics: Business Priorities strategic planning CX Articles & Insights market research

Stronger Revenue & Jobs Data Drives SME Sentiment Higher

Updates to this research will be published fortnightly to track the impact and response to COVID-19. View previous wave.

Topics: Business Priorities strategic planning CX Articles & Insights market research

Businesses ramp up digital marketing in a bid to restore lost revenue

29 October 2020: Despite revenue falling for two in three Australian businesses due to COVID-19, the majority have maintained or increased digital marketing and communications budgets and expect this to remain a priority through the recovery

Topics: Business Priorities strategic planning CX Articles & Insights market research

Positive Momentum Continues with 41% of SMEs reporting higher revenues in September

Updates to this research will be published fortnightly to track the impact and response to COVID-19. View previous wave.

Topics: Business Priorities strategic planning CX Articles & Insights market research

Positive Momentum Pushes SME Confidence Higher

Updates to this research will be published fortnightly to track the impact and response to COVID-19. View previous wave.

Topics: Business Priorities strategic planning CX Articles & Insights market research

SME Optimism Increasing Despite Government Bickering

Updates to this research will be published fortnightly to track the impact and response to COVID-19. View previous wave.

Topics: Business Priorities strategic planning CX Articles & Insights market research

SME Revenues Looking Stronger

Updates to this research will be published fortnightly to track the impact and response to COVID-19. View previous wave.

Topics: Business Priorities strategic planning CX Articles & Insights market research

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