CX-hdr-2018

Aussie EduTech Start-up Launches App To Link Students With Academic Tutors

Sydney – 30 April 2018 - An innovative mobile app that connects students with academic tutors in their local area has been unveiled by Sydney-based eduTech company, Aloki. 

Using the ALOKI app, students and parents can search for tutors by subject and geographic location. Each tutor’s profile is displayed, along with their ranking, user reviews and hourly rates. The app allows tutors to accept booking requests, confirm locations and arrange payments.

Topics: press release mobile

Australia's 5G Network and its Impact on Customer Experience

"A key to understanding IoT is that it is not a technology revolution, but a customer experience revolution." - Andrew Penn, CEO of Telstra

Going for Gold

Next April, all eyes will be on Australia's Gold Coast as it hosts the 21st Commonwealth Games (GC2018).

According to the organisers, GC2018 will attract over 6,600 athletes and officials from 70 nations and territories, in an 11-day event that will garner a cumulative audience of 1.5 billion.

Topics: Customer experience mobile CX Articles & Insights 5G

Oracle Introduces a Smarter Approach to Customer Experience Management

Chatbots, artificial intelligence and enhanced mobile, video and messaging capabilities empower customer experience professionals to transform existing business processes 

Modern Customer Experience 2017, Las Vegas – April 26, 2017 - Oracle today announced a series of new innovations within the Oracle Customer Experience (CX) Cloud Suite. By combining innovative new technologies such as chatbots and artificial intelligence with enhanced mobile, video and messaging capabilities, the latest updates to Oracle CX Cloud Suite enable commerce, marketing, sales and service professionals to reduce IT complexity, provide innovative customer experiences and deliver tangible business results

Topics: press release Oracle Cloud computing mobile AI Chatbot Artificial Intelligence

Ooyala Research Shows Mobile Devices Drive The Most Viewership for Global AVOD Services

Mobile now represents 54% of all online viewing and is projected to hit nearly 60% in Q1 2017 

SANTA CLARA, Calif. — (March 14, 2017) —  Ooyala, a global leader in video monetisation, today released its Q4 2016 Global Video Index, showing mobile devices attract the most video views for advertising video-on-demand (AVOD) services with global distribution. The report also shows variances of viewing habits across devices in different regions and continues to track the upward trajectory of mobile as the primary device for video.

Topics: press release mobile

Tips to Creating a Balanced Omni-Channel

We’ve reached a tipping point in delivering digital customer experience.

From the published results of a 2016 global research paper by Opinium for Verint on customer experience in Australia & New Zealand (ANZ), when customers were asked to, “select the preferred method you currently use to interact with your service provider,” it was found that the majority of people (24%) still prefer contacting businesses or organisations by phone. While 19% preferred to physically walk into a store to engage with a service representative, and finally only 10% preferred using email.

Topics: omni-channel CX journey map mobile Verint

Connected Cars An Evolving Part Of Our Internet Of Things - IoT

One of the earliest versions of vehicle telematics systems was OnStar, introduced by General Motors in the mid-1990s. It was connected to various vehicle sensors and had a wireless data modem, replete with a backup battery, and of course GPS. In the event of a crash or accident, as determined by one of the vehicle’s sensors, the vehicle telematics system would transmit the information to an OnStar contact centre, at which point a call centre specialist would contact the driver/occupants through the telematics system to find out more about the accident (and also reassure them that help was on the way). Simultaneously, an emergency services call (similar to 911 in the USA) would be made by the call center, relaying the location of the vehicle.

Topics: Internet of things CX mobile IoT

Healthcare Apps Improving Customer Experience with New Tech

If you’ve been keeping tabs on the latest healthcare news, you would be hard pressed to find news that wasn’t about healthcare apps. The rise of healthcare apps are beginning to become a key factor in the development of modern healthcare and customer experience. However, the differences in generational demographics have resulted in a few variations with regard to the adoption of these apps.

Topics: customer centric CX mobile

New Findings Into Customer Experience in Australia & New Zealand

Why are consumers saying their customer experiences have worsened?

There is a significant focus in many businesses around customer experience and customer retention. Yet consumers say that they still have trouble connecting to a representative who can help them. Many consumers are walking away from businesses who deliver poor service. in fact, recent research show that up to 90% of consumers in Australia and New Zealand have done so in the past 12 months.

Topics: Customer experience customer centric customer service mobile

5 Reasons You Need A Mobile Strategy For Your Business

The adoption of the mobile phone and its evolution into a smartphone over the last decade has been an extraordinary story. With millions of apps available coupled with the ability to do our work and make purchases have all contributed to a reshaping of our business world. Here are our 5 simple reasons why you need a mobile strategy as part of your omni-channel strategy. If you don’t yet have one, now is the time to get to work.

Topics: omni-channel CX mobile

Improved Mobile Design Eliminates CX Challenges

Mobile usage is something that’s become a major part of our day-to-day lives. Our smartphones help us achieve a wide range of tasks. Whether it’s buying something via an ecommerce app, researching some critical information, or sharing status updates with friends and colleagues - we need and want our phones to be as responsive as possible.

Topics: multi channel CX mobile CX Articles & Insights

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