CX Spotlight by Fifth Quadrant

Groupe SEB Chooses BOARD For Smarter Finance Reporting

Sydney, 17 October 2018 - BOARD International, the #1 decision making platform for organisations of any size, has announced that Groupe SEB, owner of iconic homeware brands like Moulinex, Tefal, T-fal and Krups, has selected BOARD to power a suite of smart finance applications to manage its worldwide operations.

Topics: press release

New Centre Sets Out To Make Sense of Data

A new centre will use cutting edge research to help partner organisations turn data into knowledge.

Topics: press release

First Global “State of Connected Planning Survey” Identifies Key Trends in Faster, Better Decision Making

SAN FRANCISCO, CA, October 16, 2018 — Anaplan, Inc. (NYSE: PLAN), a pioneer in Connected Planning, today announced the findings of the inaugural annual State of Connected Planning Survey, the first report of its kind. It reveals that aggressively growing companies plan aggressively, that enterprise-scale technology is key to good planning, that cultural alignment is an absolute must, and that there is a distinct role for advanced analytics in better business decision making.

Topics: press release

Talend Fall ’18 Enables Enterprises to Deliver Insight-Ready Data at Scale

REDWOOD CITY, Calif. and LONDON – October 16, 2018 – Talend (NASDAQ: TLND), a global leader in cloud data integration solutions, today announced a major update to Talend Data Fabric, the company’s unified data platform for data integration across complex, multi-cloud and on-premises environments. Announced at Attend Connect UK, Talend’s Fall 2018 release delivers insight-ready data at scale with new features including Data Catalog which creates a single source of trusted data, and Cloud Application Programming Interface (API) Services, which speeds access to standardised data for building data-as-a-service applications and increasing productivity.  Talend’s new release also accelerates running machine learning algorithms at scale with extended serverless big data support.

Topics: press release Cloud computing

8x8 Recognised as a Leader for the Seventh Consecutive Year

San Jose, Calif,  8x8, Inc. (NYSE:EGHT), a leading communications provider of cloud voice, video, collaboration and contact centre solutions for over a million users worldwide, today announced it has been positioned by Gartner, Inc. as a Leader in the 2018 “Magic Quadrant for Unified Communications as a Service, Worldwide”¹ for the seventh year in a row.
Topics: press release

Nimble Checks In With QPC for Genesys PureCloud Customer Experience Deployment

Sydney, 16 October 2018 – QPC, the specialist contact centre services and solutions company, has been awarded a contract to deploy and support the Genesys™ PureCloud™ all-in-one cloud customer engagement and collaboration contact centre platform at Nimble, a leading national online personal financial loans company.

Topics: press release

Avaya to Demonstrate AI and Biometrics Enabled Communications Solutions for Enhanced Customer & Employee Experiences

Dubai, United Arab Emirates- 11th  October, 2018- At GITEX, Avaya Holding Corp. (NYSE: AVYA) will demonstrate integration of AI-Enhanced technologies, including biometrics and real-time sentiment analysis to its communication platforms, enabling organisations to elevate voice as a key user interface for richer, more seamless, secure customer and employee experiences.

Topics: press release

EnhanceTV Can Now Simplify Complex Content Processes, Automate Repetitive Tasks And Drive Subscriptions With Ease

San Jose, California – October 9, 2018 – Ooyala is powering a modern video portal and automating media operations for Australian-based EnhanceTV with the Ooyala Flex Media Platform, a video content supply chain solution being used by innovative content owners worldwide to automate tasks, simplify workflows and speed up the time-to-market. The solution, deployed on cloud infrastructure, was implemented by Ooyala’s Gold partner, Digital Logistics, and most recently won the Innovation in Education category of the ABE Awards in Australia.

Topics: press release

Talend Adds New Asia Pacific Cloud Data Infrastructure to Meet Increasing Regional Demand for Talend Cloud

SYDNEY – October 10, 2018Talend (NASDAQ: TLND), a global leader in cloud data integration solutions, today announced it is supporting Talend Cloud’s expansion and growth in Asia Pacific (APAC) with new regional cloud data infrastructure. With growth exceeding 100 percent year over year in APAC, Talend is helping the region's enterprises put more diverse data, applications, and APIs to work while addressing data privacy, residency, and performance requirements.  Talend Cloud provides a single platform for data integration across cloud and on-premises environments, and allows for greater collaboration between IT and business teams.

Topics: press release

Avaya to Demonstrate World’s First Social Platform for Chatbots at GITEX 2018

Dubai, United Arab Emirates – October 08 , 2018 Avaya Holdings Corp. (NYSE:AVYA), today announced it will demonstrate the first social platform for chatbots at GITEX Technology Week 2018, ushering in a giant leap forward in customer self-service. Drawing parallels from traditional social media, Avaya's latest innovation provides a structured platform for bots to engage each other in a secure and controlled manner with the intent of extending the expertise and effectiveness of each individual chatbot.

Topics: press release

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