CX-hdr-2018

It’s time to get ready for augmented reality

WayRay’s holographic AR device displays information tailored to drivers and passengers. WayRay

 

By Matt Adcock, Data61

The world’s largest annual consumer technology show — CES 2018 in Las Vegas — ends today and some of the most exciting gadgets this year were on display in the augmented reality (AR) marketplace.

Topics: augmented reality CX Articles & Insights The Conversation

Experiments in robotics could help Amazon beat Australia's slow delivery problem

Australia Post is trialling an autonomous delivery robot. (Supplied: Australia Post)

By Kate Letheren, Queensland University of Technology

Amazon’s launch in Australia (today) is likely to put fresh scrutiny on the speed of Australia Post’s own deliveries. To that end, Australia Post is trialling the use of robots to deliver parcels more promptly.

Research finds that consumer trust in a postal brand can influence willingness to purchase from an online retailer who ships with that carrier. Positive perceptions of postal services are not just important to the services themselves, but also to the online retailers who use them.

Topics: Customer experience Voice of Customer CX Articles & Insights Amazon The Conversation

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