The global disruption caused by COVID-19 has forced Australian contact centres to rapidly switch to new ways of working and technology deployments to handle increased volumes and allow agents to work remotely.
Steve Nuttall, on Oct 12, 2020 11:02:04 PM
The global disruption caused by COVID-19 has forced Australian contact centres to rapidly switch to new ways of working and technology deployments to handle increased volumes and allow agents to work remotely.
Andrew Kerrigan, on Jun 26, 2020 12:00:00 PM
Conversations in Isolation is a series of podcasts from CX spotlight where Steve Nuttall, Director of Fifth Quadrant, sits down for an honest conversation with business leaders in the CX space about the rapid changes happening in the world during the COVID-19 crisis... from the safety of isolation.
Andrew Kerrigan, on Jun 15, 2020 3:00:34 PM
Conversations in Isolation is a series of podcasts from CX spotlight where Steve Nuttall, Director of Fifth Quadrant, sits down for an honest conversation with business leaders in the CX space about the rapid changes happening in the world during the COVID-19 crisis... from the safety of isolation.
Andrew Kerrigan, on May 7, 2020 10:27:58 AM
Conversations in Isolation is a new series of podcasts from CX spotlight where Steve Nuttall, Director of Fifth Quadrant, sits down for an honest conversation with business leaders in the CX space about the rapid changes happening in the world during the COVID-19 crisis... from the safety of isolation.
Andrew Kerrigan, on Apr 21, 2020 3:01:53 PM
Conversations in Isolation is a new series of podcasts from CX spotlight where Steve Nuttall, Director of Fifth Quadrant, sits down for an honest conversation with business leaders in the CX space about the rapid changes happening in the world during the COVID-19 crisis... from the safety of isolation.
FQ Editor, on Oct 3, 2019 10:24:00 AM
Boomi, a Dell Technologies business, today unveiled conversational AI solutions for partners to take to market, its new brand identity, and winners of the Boomi Partner Program Awards at its annual conference Boomi World 2019.
Brad Arsenault, on May 1, 2019 11:49:17 AM
It was a pleasure attending the Experience Avaya event at the beautiful Pan Pacific Hotel in Singapore last week. As the company charges forward leaving its Chapter 11 woes behind, it seems Avaya is well poised to achieve a moderate level of growth over the next few quarters. New hardware and software releases as well as focus on R&D will be key areas of development for ensuring revenue growth beyond 2019. So, what’s driving growth and what’s next for the company?
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