CX-hdr-2018

Emerging Technologies Shift Gear for the Smart UX Toolbox

As companies talk seriously about the workplace role of adaptive intelligence, machine learning, artificial intelligence, and natural language understanding, it’s time to talk about the fundamental shift in user experience (UX) these emerging technologies could also bring about.

Our research on emerging technologies reveals three main benefits to developing such a smart UX:

Topics: Chatbot Artificial Intelligence CX Articles & Insights user experience UX

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