The global disruption caused by COVID-19 has forced Australian contact centres to rapidly switch to new ways of working and technology deployments to handle increased volumes and allow agents to work remotely.

Conversations in Isolation is a series of podcasts from CX spotlight where Steve Nuttall, Director of Fifth Quadrant, sits down for an honest conversation with business leaders in the CX space about the rapid changes happening in the world during the COVID-19 crisis... from the safety of isolation.

Conversations in Isolation is a series of podcasts from CX spotlight where Steve Nuttall, Director of Fifth Quadrant, sits down for an honest conversation with business leaders in the CX space about the rapid changes happening in the world during the COVID-19 crisis... from the safety of isolation.

Conversations in Isolation is a new series of podcasts from CX spotlight where Steve Nuttall, Director of Fifth Quadrant, sits down for an honest conversation with business leaders in the CX space about the rapid changes happening in the world during the COVID-19 crisis... from the safety of isolation.

Conversations in Isolation is a new series of podcasts from CX spotlight where Steve Nuttall, Director of Fifth Quadrant, sits down for an honest conversation with business leaders in the CX space about the rapid changes happening in the world during the COVID-19 crisis... from the safety of isolation.

The Australian National Rugby League (NRL) has touted its ability to get closer to its fans via its Ooyala-powered content streaming platform.

Speaking at Ooyala/NRL lunch in Sydney that Fifth Quadrant attended last month, NRL Digital Technology Lead Domenic Romeo said that the NRL’s digital transformation had passed a milestone at the start of last year when broadcast rights transferred to a partnership between the ARL Commission, Nine Network, News Corp Australia, Fox Sports, and Telstra.

Sydney – May 28, 2018 – For media companies who have yet to adopt a data-centric and mobile-first approach to connecting with ever-elusive audiences, Ooyala offers a wake-up call via its new State of the Media Industry 2018 report.

Sydney, 12 April 2018 – MPP Global, the provider of eSuite, the world’s smartest subscription platform, and Ooyala, a leading provider of software and services that simplify the complexity of producing, streaming and monetising video, announce their worldwide partnership to bring a suite of services for broadcasters, operators and media companies to easily, effectively and better monetise OTT and IPTV video services.

Sydney, 9 April 2018 - Ooyala has unveiled the Ooyala Flex Media Platform, an open and extensible video production and delivery platform that simplifies and streamlines the process of managing, curating, orchestrating, publishing, analysing, and monetising video content.   

San Jose, CA – (March 14, 2018) – Mobile video plays topped 60% globally for the first time in the fourth quarter of 2017 — garnering a 60.3% share of all video starts – per Ooyala’s newly released Q4 2017 Global Video Index Report.   Geographically, Europe/Middle East/Africa (EMEA) had the greatest level of engagement at 63.5%. North America lagged most of the rest of world at 57.6% despite seeing mobile video jump 11% from Q4 2016.