CX-hdr-2018

6 Technologies Changing Aged Care In Australia

Charlie Brooker’s hit show Black Mirror tells mostly dystopian stories of how technology can run amuck and seriously mess up our lives.

However, not every episode is necessarily negative. For instance, a happy ending of sorts was possible in the recent choose-your-own-adventure style episode Bandersnatch and back in Season 3, an episode called San Junipero explored the use of Virtual Reality (VR) in elderly and palliative care.

Topics: Customer experience wearables virtual reality augmented reality CX Cloud computing Artificial Intelligence CX Articles & Insights

3 Emerging Technologies Will Push CX to the Next Level

Organisations for whom optimizing customer experience (CX) is a key priority, there is good news in the form of emerging technologies that promise to take CX to the next level. Here is a discussion of the three that CIOs have on their radar.

Topics: wearables Internet of things CX CX Articles & Insights

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