The migration to cloud based contact centres is on the rise Australasia, as organisations look to tap the cost-savings, optimisation tools, scalability, and customer experience (CX) benefits the cloud offers.
Steve Nuttall, Head of CX Research at Fifth Quadrant and David Inglis, CX Assurance Specialist - Principal Solutions Architect, APAC and ANZ at Cyara, co-hosted a webinar earlier this month to discuss the drivers and challenges of cloud adoption, and the 5 key ways to assure a successful contact centre cloud migration.
The latest CX research from Fifth Quadrant, sponsored by Bold360 explores how Australian customers are interacting with retail brands using channels powered by AI. 
