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Key Insights from Fifth Quadrant’s Contact Centre Cloud Migration Webinar with Cyara

The migration to cloud based contact centres is on the rise Australasia, as organisations look to tap the cost-savings, optimisation tools, scalability, and customer experience (CX) benefits the cloud offers.

Steve Nuttall, Head of CX Research at Fifth Quadrant and David Inglis, CX Assurance Specialist - Principal Solutions Architect, APAC and ANZ at Cyara, co-hosted a webinar earlier this month to discuss the drivers and challenges of cloud adoption, and the 5 key ways to assure a successful contact centre cloud migration.

Topics: contact centre digital transformation CX Articles & Insights cloud webinar

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