This unique industry report and associated communications programs are designed as a resource for managers, consultants and suppliers working within the Australian Local Government sector.
This report contains extensive analysis of data collected from 1,544 residents providing numerous insights across a range of topics including:
Channel usage and preferences when contacting Councils
Expectations of operational hours and response times by channel
Overall satisfaction and channel experience
First contact resolution
Engagement with council communications, including newsletters, websites and social media
To get a copy of the final report please complete the form:
