Local Government Customer Experience 
Insights

This unique industry report and associated communications programs are designed as a resource for managers, consultants and suppliers working within the Australian Local Government sector.

This report contains extensive analysis of data collected from 1,544 residents providing numerous insights across a range of topics including:

  • Channel usage and preferences when contacting Councils
  • Expectations of operational hours and response times by channel
  • Overall satisfaction and channel experience
  • First contact resolution
  • Engagement with council communications, including newsletters, websites and social media


CX in Local Government

To get a copy of the final report please complete the form: