Embracing Digital Technology To Deliver Better Business Outcomes Report

Digital Transformation Report

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Research was conducted with 133 decision makers in the industry to understand the status of Digital Transformation across customer experience in Australian organisations.

This study was structured to better understand:

  1. Senior Executives' view on their organisation's Digital Transformation
  2. Where organisations currently stand with their Digital Transformation strategy
  3. The internal structure and strategy of Digital Transformation in various organisations
  4. Drivers, expectations and challenges associated with Digital Transformation