The Tipping Point In Delivering Digital Customer Experiences

Surprising insights into consumer disconnects as businesses continue to refine their digital offerings across the omni-channel on the road to digital transformation.

Original Broadcast: Tuesday 25th October 

Verint recently launched a comprehensive global research study that reveals insights into the expectations that customers have of digital experiences and how service providers are delivering to these. 

This webinar presents the Australian and New Zealand findings, highlighting the disconnect between customer expectations and reality as businesses integrate their channels on the road to digital transformation.

Don’t miss this special presentation, packed with locally relevant insights, as Dr. Steve Nuttall, Head of CX Research for Fifth Quadrant digs deeper into the results of the study to understand the current state of customer experience in Australia and New Zealand.

Join us to hear:

  1. Top regional insights from the survey
  2. What companies are doing to deliver the optimal experience?
  3. How the digital experience impacts customer loyalty?

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Watch the original webinar


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