Greater Bank CX Consulting Case Study

Greater Bank case study

Greater Bank is strategically focused on improving their customer experience and has embarked on a number of programs of work to firstly optimise the multi-channel environment before developing a

seamless and integrated Omni-Channel experience for their customers. As a key input to optimising the multi-channel environment, Greater Bank engaged Fifth Quadrant to conduct an independent review of their call centre operations and operating model in order to inform a roadmap of improvement initiatives to provide a foundation for the future Omni-Channel experience.

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