The ANZ Contact Centre Cloud Migration Journey

The path to CX Nirvana

Get your copy of the 2020 Contact Centre Cloud Migration Report

This unique industry report is designed as a resource for managers, consultants and suppliers in the contact centre industry. The report contains extensive analysis of the survey results and sector cloud maturity status, supported by an executive commentary, illustrative graphics and trend data.

  • The current level of contact centre cloud hosting and the trend in the next 12 months.
  • The main drivers of contact centre cloud migration, and the ecosystem in which decisions are made
  • The main challenges of undertaking a contact centre cloud migration
  • The most effective factors in managing a successful migration
  • The key outcomes and learnings from a contact centre cloud migration project

The Contact Centre Cloud Migration Report would not be possible without sponsorship from:

 
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