LogMeIn: Customer Experience - What to Expect in 2017 - webinar

LogMeIn: Customer Experience - What to Expect in 2017

How was 2016 for customer experience? And what can we look forward to in 2017?

Before we know it the year will have come to a close and a new year will be upon us. What have we learnt from the last 12 months and where are we heading in the new year?

There is plenty to consider as you map out your CX plans for next year. Consumers are making it clear how they want to engage and where B2C organisations need to lift their game.

Join Peter Vasey, Senior Marketing Manager, APAC, at LogMeIn and Steve Nuttall, Research Director at Fifth Quadrant, as they review the customer experience year that was and what to expect in the coming year.

By watching this recorded webinar you will learn about:

• The 5 trends to focus on in 2017
• Where consumers say you need to focus in customer engagement
• Which channels are most and least effective for servicing customers

Join Presenters: Steve Nuttall, Research Director at Fifth Quadrant & Peter Vasey, Senior Marketing Manager, APAC at LogMeIn