Bold360: Customer Experience - The Shape Of Things To Come - Webinar


How is Customer Experience Evolving in Australia and New Zealand?

As we quickly head to the end of the year it is time to look forward to the key trends in customer experience that will affect your business in 2018.

There is plenty to consider as you map out of CX plans for next year. Technology playing a greater role in the form of Artificial Intelligence and chatbots while consumers are making it clear where B2C organisations need to lift their game.

Join Peter Vasey, Head of Marketing, APAC at LogMeIn, and Steve Nuttall, Research Director at Fifth Quadrant, as they look at what to expect in the year to come while considering the key learnings of 2016.

Key Take Aways

  • The lessons learnt in 2017?
  • The 5 CX trends to focus on in 2018
  • How AI is coming of age in CX


Watch the Webinar