The 2021 APAC
CX Maturity Report 

How CX Leaders Have Navigated ‘The Great Disruption’

Originally aired: June 9, 2021 | 13:00 AEST

Want to know how customer experience leaders have risen to the challenges of the COVID-19 pandemic? Join our live online event to learn about the steps you can take to help transform your CX performance and deliver better customer outcomes. 

Based on a study of over 400 respondents across Australia, New Zealand and Singapore, our latest CX maturity report evaluates the state of customer experience across industries. Dr Steve Nuttall, Fifth Quadrant’s Director of CX Research, and guests from Verizon will look at the latest data, shine a light on what defines a CX leader, discuss how to accelerate your CX programs and take questions from the audience.

Watch now to discover:

  • The differences between CX leaders and laggards
  • How CX leaders navigated “The Great Disruption’
  • The evolution of the contact centre operating model and the future of work
  • How Artificial Intelligence is being deployed for CX



Your hosts

steve-nuttall-2019 sqr Matthew Wells - Verizon Amelia Diggle - Verizon Connect

Steve Nuttall
Fifth Quadrant

Mathew Wells
Global Solutions Executive

Amelia Diggle
Service Design Lead
Verizon Connect

Sponsored by Verizon