Steve Nuttall heads up Fifth Quadrant’s customer experience research and insights team. He has more than 25 years working in various senior roles advising blue chip organisations and agencies across Europe, Asia and Australia.
Steve looks to inspire Customer Experience Professionals to deliver their customer-centric strategies and business performance goals through the design and implementation of voice of customer programs which help to optimise the customer experience. He also partners with leading CX technology vendors to achieve their thought leadership goals by providing essential insights, trends and benchmarking to CX decision makers.
Steve is integrally involved in most Fifth Quadrant projects and works closely with Stephanie and Ronene to ensure delivery to the overall aims and objectives.