With the introduction of new customer interaction channels and the resulting complexity of the multi-channel environment, an integrated multi-channel strategy is of increasingly high importance to the customer experience industry.
The delivery of an integrated channel strategy infers the delivery of a personalised customer experience across customer interaction channels including face to face, voice, online, social, mobile and correspondence.
Fifth Quadrant then may assist in managing the implementation of improvements or advising an organisation on implementation.
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Fifth Quadrant
Level 6
54 Miller Street,
North Sydney
NSW 2060 Australia
T. +61 (02) 9927 3333