Tag Archives: strategic planning

SMEs remain resilient despite fears of recession

Updates to this research are published monthly. View previous wave. The latest wave of the SME Sentiment Tracker shows that despite significant challenges, all key performance indicators ticked upwards in March. One quarter…

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customer journey mapping in a post-pandemic world

For a Customer Experience Leader, the number one goal is putting the customer at the centre of everything that the organisation does, through decision making, policy making and product design,…

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