Tag Archives: CX articles & insights

SME outlook 2024: Australian business conditions spark cautious optimism amidst challenges

Following three years of pandemic-induced disruptions and volatility, Australian businesses experienced improved stability in 2023. However, as decision-makers look ahead to the new year, they express genuine concerns about uncertainty…

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AI mythbusting: can the AI out-predict our team?

In today’s digital era, AI is a vital tool. But, like any new technology, knowing how to get the most out of it and where it falls short is crucial….

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5 macro trends driving 2024 new vehicle sales

2023 was a bumper year for the Australian automotive sector, with more than 1.2 million new vehicles delivered. After a strong start, Toyota finished the year strongly to remain the…

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‘import’-ant trends in the automotive aftermarket

The Australian automotive industry has recorded healthy new vehicle sales over the last decade, with an average of 1.1 million new vehicles entering the car parc each year (and a…

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more Australians taking on multiple jobs to combat cost-of-living

Cost-of-living pressures impacted Australian households dramatically throughout 2023. The effects of a rising cost-of-living are well-documented and far-reaching, extending from economic hardship and loan stress, to declining social cohesion and…

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lower inflation driving SME confidence

Updates to this research are published monthly. View previous wave. The latest wave of the Fifth Quadrant SME Sentiment Tracker reveals a slowdown in the annual inflation rate to 4.1% which is alleviating…

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SMEs eye brighter 2024

Updates to this research are published monthly. View previous wave. The latest wave of the Fifth Quadrant SME Sentiment Tracker shows business sentiment is stable, despite challenging market conditions. The Fifth Quadrant Business…

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BNPL usage ramps up amidst festive season cost-of-living pressures

As the holiday season approaches, Australians find themselves grappling with the delicate balance of festive spending amidst escalating cost-of-living pressures. For many households, the overwhelming concern of managing tighter budgets…

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cost-of-living: are consumers giving up on sustainability?

Australian consumers drastically altered their behaviour during COVID-19, as they were forced to stay at home, and were unable to travel. One benefit of this however was a positive impact…

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SMEs enter holiday season with growth ambitions amid economic headwinds

Updates to this research are published monthly. View previous wave. The latest wave of the Fifth Quadrant SME Sentiment Tracker indicates that in the face of escalating business challenges, a significant number of…

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