Category Archives: Consumer & Retail

Creating success for tomorrow

SMEs in holding pattern amid interest rate speculation

Updates to this research are published monthly. View previous wave The latest findings from the Fifth Quadrant SME Sentiment Tracker reveal a slight weakening in year-on-year revenue, with 34% of SMEs…

Continue reading

SME optimism cools as revenue & profitability soften

Updates to this research are published monthly. View previous wave. The latest wave of the Fifth Quadrant SME Sentiment Tracker reveals more measured sentiment in March, with revenue declining and expectations regarding lower…

Continue reading

cashless confidence: SMEs embrace change with caution

In this third post in the series, we continue our exploration of Australia’s transition towards a cashless society. Following on from our previous posts looking at the overall shift to…

Continue reading

building trust in Australian public services: the road to customer-centricity

Creating a positive and dynamic experience for customers of Australian public service organisations starts with trust. To earn it, public service providers should take a customer-centric approach which puts the…

Continue reading

the journey to 3 million

Australia’s business sector has shown consistent growth over the years, reaching a total of 2,611,688 businesses by the end of 2023. Accordingly, we decided to take a look back over…

Continue reading

SME outlook 2024: Australian business conditions spark cautious optimism amidst challenges

Following three years of pandemic-induced disruptions and volatility, Australian businesses experienced improved stability in 2023. However, as decision-makers look ahead to the new year, they express genuine concerns about uncertainty…

Continue reading

more Australians taking on multiple jobs to combat cost-of-living

Cost-of-living pressures impacted Australian households dramatically throughout 2023. The effects of a rising cost-of-living are well-documented and far-reaching, extending from economic hardship and loan stress, to declining social cohesion and…

Continue reading

BNPL usage ramps up amidst festive season cost-of-living pressures

As the holiday season approaches, Australians find themselves grappling with the delicate balance of festive spending amidst escalating cost-of-living pressures. For many households, the overwhelming concern of managing tighter budgets…

Continue reading

cost-of-living: are consumers giving up on sustainability?

Australian consumers drastically altered their behaviour during COVID-19, as they were forced to stay at home, and were unable to travel. One benefit of this however was a positive impact…

Continue reading

from bills to bytes: Australia’s cashless conundrum

In this blog, we continue our exploration of Australia’s transition towards a cashless society. Following on from our previous post, this piece unpacks the human element, using data from the…

Continue reading