Category Archives: CJM

internship success: 14 transformative months at fifth quadrant

I started my internship at Fifth Quadrant back in June 2022, and the past fourteen months have been filled with a breadth of experiences that have taught me lifelong lessons…

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taking a digital first approach to government service design

The delivery model for many local, state and federal Government services can create painful experiences for customers and does not always meet their needs or expectations. A digital first approach…

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customer journey mapping in a post-pandemic world

For a Customer Experience Leader, the number one goal is putting the customer at the centre of everything that the organisation does, through decision making, policy making and product design,…

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