Are Chinese car brands in Australia outperforming established Japanese, Korean and European brands on customer satisfaction? Put a Chinese car brand in the same building as an established Japanese, Korean…
Continue readingHow does workshop understaffing affect customer loyalty? Australian automotive research reveals how staffing shortages can undermine customer communication, trust and retention. Around four in ten people working in automotive say…
Continue readingIs AI adoption in Australia entering a two-speed phase? For the past two years, the AI story has largely been about adoption. More Australians have become familiar with generative AI,…
Continue readingWhy has Australian consumer confidence in 2026 fallen despite easing inflation? Australians are entering the new financial year with a sharply more negative view of the economy, cost of living…
Continue readingShould we raise prices to cover costs, or hold steady to protect market share? This pricing dilemma is keeping every Australian business leaders awake right now. With household budgets tightening…
Continue readingIn an age of economic uncertainty, it would be reasonable to expect consumers to cut spending. Ongoing financial pressure has seen household savings plummet, from 13.3% in 2021 to just…
Continue readingDelivery is no longer just the final step of the eCommerce journey, it’s the moment that defines how customers remember the experience, shaping satisfaction and loyalty. Insights from the 2025…
Continue readingIn our ongoing series on body image and weight issues in Australia, we delve deeper into the use of pharmaceutical interventions like Ozempic and Mounjaro. The GLP1 agonist class of…
Continue readingCreating a positive and dynamic experience for customers of Australian public service organisations starts with trust. To earn it, public service providers should take a customer-centric approach which puts the…
Continue readingI started my internship at Fifth Quadrant back in June 2022, and the past fourteen months have been filled with a breadth of experiences that have taught me lifelong lessons…
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