Category Archives: Consumer & Retail

Creating success for tomorrow

SME January 2026: SME confidence falls sharply as rates and uncertainty rise

Updates to this research are published monthly. SME January 2026: Short-term business confidence weakened materially in January, slipping well below consumer confidence and reaching its lowest level in nearly two…

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Entry level hiring falls amid AI rise

Entry level hiring in Australia is contracting sharply, mirroring a global pattern that has seen junior job postings fall 29 percentage points since January 2024. According to Randstad’s 2025 Global…

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Supply chain volatility is permanent

The World Economic Forum’s January 2026 Global Value Chains Outlook delivered a blunt message: Supply Chain Volatility is now permanent. Supply chain resilience in Australia and globally is no longer…

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SME December 2025: Tighter margins and softer hiring to Kick Off 2026

Updates to this research are published monthly. SME December 2025: SME confidence softened further in December as weaker trading conditions, ongoing cost pressures and heightened political and global uncertainty weighed…

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Jobs To Be Done: Insights that drive growth

In competitive markets, understanding why customers choose certain products over others is critical for driving growth. Jobs to be Done (JTBD) is a practical framework that Fifth Quadrant uses to…

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Christmas caution for SMEs amid inflation pressures

Updates to this research are published monthly. SME November 2025: SME sentiment weakened in November as rising inflation and softening global economic indicators contributed to a more cautious outlook. Local…

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Christmas Sentiment Pulse 2025: How Aussies are feeling and spending this year

The Fifth Quadrant Christmas Sentiment Pulse 2025 paints a picture of stability in overall mood, ongoing financial pressure in many households, and a clear divide in spending intentions as Australians…

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Raising prices or holding market share: The pricing dilemma facing every business

Should we raise prices to cover costs, or hold steady to protect market share? This pricing dilemma is keeping every Australian business leaders awake right now. With household budgets tightening…

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SME confidence up, but will inflation dampen the Christmas spirit?

Updates to this research are published monthly. SME October 2025: SME confidence strengthened in October, rising above consumer confidence for the first time since May. Revenue and profits Revenue and…

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AI Probing: From promise to practice 

In August, we introduced you to AI probing and its potential to transform open-ended survey questions from shallow one-liners into rich, layered responses. We outlined how AI-driven follow-up questions could…

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