Category Archives: Consumer & Retail

Creating success for tomorrow

What August’s approvals tell us about the 2029 housing target

What do Australian housing approvals August 2026 reveal about the growing gap between houses and apartments, and what does this mean for the National Housing Accord’s 1.2 million-home target? The…

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SME September 2026: SME performance delivers a surprising bounce

What does SME September 2026 data reveal about Australian small business performance, profitability and confidence despite ongoing economic uncertainty? September’s results paint a surprisingly encouraging picture of SME performance, despite…

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Chinese car brands are winning the showroom. The workshop is the real test.

Are Chinese car brands in Australia outperforming established Japanese, Korean and European brands on customer satisfaction? Put a Chinese car brand in the same building as an established Japanese, Korean…

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Workshop staffing: the hidden cost to customer loyalty

How does workshop understaffing affect customer loyalty? Australian automotive research reveals how staffing shortages can undermine customer communication, trust and retention. Around four in ten people working in automotive say…

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When life gets harder, the world gets smaller

What is the finite pool of worry, and could it explain why Australians’ personal circumstances shape the issues they care about most? You might assume Australians who are unhappy with…

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Australia’s AI evolution is becoming a two speed transition

Is AI adoption in Australia entering a two-speed phase? For the past two years, the AI story has largely been about adoption. More Australians have become familiar with generative AI,…

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Car Brand Loyalty At A Tipping Point

Why is car brand loyalty in Australia weakening in 2026? Automotive brand loyalty is under pressure, and the latest Fifth Quadrant Consumer Tracker shows repeat purchase can no longer be…

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SME August 2026: SME growth ambitions rebound, but for how long?

Are Australian SME growth ambitions recovering? August data points to a sharp rebound in confidence, although weak revenue, rising loan stress and renewed interest rate risks suggest the recovery remains…

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ChatGPT leads Australia’s AI market as heavier users expand their AI toolkit

Which AI tools in Australia are people using most, and how does behaviour change as users become more experienced with generative AI? Generative AI has evolved rapidly over the past…

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Auto Technology Has A Trust Problem

Why is trust in automotive technology falling among Australian consumers? Automotive technology trust in Australia is weakening as vehicle technology advances faster than consumer confidence. Australians are becoming more selective…

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