Category Archives: Technology & Telco

Enabling success for tomorrow

Australia’s AI evolution is becoming a two speed transition

Is AI adoption in Australia entering a two-speed phase? For the past two years, the AI story has largely been about adoption. More Australians have become familiar with generative AI,…

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ChatGPT leads Australia’s AI market as heavier users expand their AI toolkit

Which AI tools in Australia are people using most, and how does behaviour change as users become more experienced with generative AI? Generative AI has evolved rapidly over the past…

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New SME research shows the card surcharge is going, but the cost is not

What will the 2026 Australian card surcharge ban mean for SMEs if the surcharge disappears but the cost of accepting card payments does not? On 1 October 2026, the way…

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The new search journey: Search leads, social inspires, AI makes sense

How are Australians using Generative AI alongside search engines and social media to make decisions? The New Search Journey: Search Leads, Social Inspires, AI Makes Sense Generative AI is becoming…

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Most Australian AI has no safety net

How prepared is your organisation to use AI responsibly? Since 2021, Fifth Quadrant’s Responsible AI Index has been measuring how well Australian organisations are turning responsible AI from principle into…

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The one-salary test for AI apps: What’s the real ROI?

Can AI apps help businesses increase productivity without adding more staff? AI apps are changing how businesses think about productivity, hiring and software ROI. For years, software was treated as…

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Is half your strategy missing?

At its core, strategy is the answer to two questions: where to play, and how to win. In B2B industrial markets, where supplier relationships often run for years, procurement cycles…

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How to engage growth-focused SMEs

How to engage growth-focused SMEs is one of the most important challenges in B2B marketing. Many organisations segment the market using firmographics such as business size. This approach is common…

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How generative AI is redefining search behaviour in Australia

Generative AI is increasingly being used as a first-choice channel for information-intensive tasks. Findings from the latest Fifth Quadrant Consumer Sentiment Tracker indicate a measurable shift in search behaviour. Australians…

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Supply chain volatility is permanent

The World Economic Forum’s January 2026 Global Value Chains Outlook delivered a blunt message: Supply Chain Volatility is now permanent. Supply chain resilience in Australia and globally is no longer…

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