Category Archives: Services

The rising risk of ecommerce payment fraud 

Online shopping is the norm for Australians, but as digital spending grows, so too does the threat of ecommerce payment fraud, online scams, and broader cybercrime. According to PayPal’s eCommerce…

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From cost to comfort: why energy efficiency is reshaping housing demand

In Australia’s overheated housing market, it’s easy to assume buyers are only focused on interest rates, school zones and floor area. But another set of priorities are quickly gaining ground,…

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Cautious conditions persist as SMEs focus on stability over growth

Updates to this research are published monthly. View previous wave. SME performance softened in May, with both revenue and profitability easing compared to April and the same period last year….

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New BNPL regulations in Australia; What’s changing?

Overview of the BNPL landscape in Australia Since the pandemic, Buy Now Pay Later (BNPL) has quickly risen to a mainstream payment method in Australia, with 62% of consumers having…

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The future is collaborative: leveraging the Human-AI partnership

Artificial intelligence (AI) is rapidly reshaping the market research industry, bringing efficiency, speed, and precision to processes. However, rather than viewing AI as a threat, market researchers have the opportunity…

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SMEs push forward despite short-term challenges

Updates to this research are published monthly. View previous wave. Ongoing geopolitical tensions continue to weigh on SME sentiment. Confidence in global economic conditions over the next three months has…

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Protect your brain health: 5 simple changes with big benefits

In Australia, brain health is under increasing pressure. Dementia, stroke, and late-life depression are rising concerns, each deeply impactful, yet more interconnected than many realise. According to the Australian Institute…

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Signed, sealed, remembered: why delivery defines ecommerce loyalty

Delivery is no longer just the final step of the eCommerce journey, it’s the moment that defines how customers remember the experience, shaping satisfaction and loyalty. Insights from the 2025…

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Plugged In: V2G’s impact on fleet strategy

As the energy sector undergoes rapid transformation, electric vehicles are emerging not only as a sustainable mode of transport but as strategic assets within the broader energy ecosystem. At the…

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A decade of data: exporting through change in the pacific

Ten years is a long time. It’s long enough to build robust businesses, long enough to face unprecedented disruption, and long enough to adapt to a rapidly evolving global economy….

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