CX Reports

Fifth Quadrant offers unrivalled insights and knowledge into the CX industry.
Our reports are free for download.

Our Latest CX Thought Leadership Research


Some Of Our Past Thought Leadership Research

report image SQR.jpg

2020 CX Maturity Report

The 2020 CX Maturity Report contains a comprehensive analysis of the current status of customer experience maturity in Australia and insights about future trends and priorities. Take an in depth look at our latest research on the state of CX Maturity in Australia.


2019 Local Government CX Insights

This unique industry report and associated communications programs are designed as a resource for managers, consultants and suppliers working within the Australian Local Government Sector. 

cc bench-cover-final-1

2018 Contact Centre Benchmark Report

An extensive analysis of results and industry benchmarks, supported by executive commentary, illustrative graphics and trend data. The quintessential guide for professionals working in, for and supplying the Australian contact centre industry.

Wearable Technology Report

Wearable Technology for Delivering Better Customer Experiences

Fifth Quadrant has been monitoring the developments in wearables and considering how they can be used to deliver on truly personalised and better overall customer experiences.

Customer Experience Design Report cover

Customer Experience Design Report

Fifth Quadrant conducted research with industry thought leaders to understand how Customer Experience Design (CED) is being used by Australian organisations.

customer experience strategy insights

Customer Experience Strategy Insights Report

As customer expectations for personalisation increases, there is a need to design experiences for the customer that can be delivered seamlessly through physical and digital channels.

customer experience digital transformation

Digital Transformation Report

Fifth Quadrant have engaged with 133 decision makers in the industry to understand the status of Digital Transformation across organisations in Australia.

Contact Us Directly