CX Spotlight by Fifth Quadrant

Vertiv helps NEXTDC achieve Tier IV Data Centre Certification

Sydney, Australia [March 16, 2018] – Recognising the growing value of reducing energy consumption and maximising energy efficiency, Australian data centre provider NEXTDC selected a cooling solution from Vertiv, formerly Emerson Network Power, for its new facility in Melbourne. By installing the Liebert EFC evaporative freecooling solution, NEXTDC’s M2 facility was able to lower energy consumption and achieve an Uptime Institute Tier IV Certification for a Constructed Facility.

Topics: press release data centre

Ooyala Finds More People Are Clicking "PLAY" Globally

San Jose, CA – (March 14, 2018) – Mobile video plays topped 60% globally for the first time in the fourth quarter of 2017 — garnering a 60.3% share of all video starts – per Ooyala’s newly released Q4 2017 Global Video Index Report.   Geographically, Europe/Middle East/Africa (EMEA) had the greatest level of engagement at 63.5%. North America lagged most of the rest of world at 57.6% despite seeing mobile video jump 11% from Q4 2016.

Topics: press release video streaming

Vertiv Helps Construct Disaster-resilient, Eco-friendly Data Centre for Redland City Council

Sydney, Australia [March 14, 2018] – Vertiv, formerly Emerson Network Power, today announced that it has completed construction of Redland City Council’s new data centre. A project that took only four months to finish, the new data centre boasts an eco-friendly and disaster-resilient design powered by Vertiv’s innovative solutions.

Topics: press release data centre

Nutanix Announces Definitive Agreement to Acquire Netsil

SAN JOSE, Calif. – March 12, 2018 – Nutanix, Inc., (NASDAQ: NTNX), a leader in enterprise cloud computing, announced today that it has entered into a definitive agreement to acquire Netsil Inc. (“Netsil”). Netsil provides application discovery and operations management that enables state-of-the-art observability in modern distributed cloud environments. The closing of the acquisition is subject to the satisfaction of customary closing conditions.

Topics: press release cloud-based solutions

Avaya Completes Acquisition of Spoken Communications

Santa Clara, Calif.March 12, 2018 – Avaya Holdings Corp. (NYSE: AVYA) today announced that it has closed its acquisition of Spoken Communications (“Spoken”), a leading innovator in Contact Center as a Service (CCaaS) solutions and customer experience management applications built on conversational artificial intelligence. The Spoken platform accelerates Avaya’s growth in cloud-based solutions and provides a reliable and highly scalable cloud platform for customers of all sizes. Customers around the world can confidently move to the benefits of cloud at their pace and in the way that best meets their needs, building upon the robust functionality of their existing solutions.

Topics: press release cloud

Agilyx Deploys Promapp To Fuel Global Growth

Sydney, 14 March 2018 – Agilyx, a leading Australian-headquartered, change-ready technology services organisation, has announced that it is deploying Promapp’s cloud-based business process management software to support its international expansion.

Topics: press release

TeleApps Launches One Stop Shop IT&T and Managed Services Offering for SMEs

Sydney, 9 March 2018 – TeleApps, a trusted technology partner for corporate and customer communications solutions, has launched a tailored one-stop shop IT&T and managed services offering for Australian SME businesses.

Topics: press release

8x8 Announces Launch of X Series Platform to Transform Enterprise Communications

Orlando, FLA. -- Enterprise Connect -- March 12, 2018 -- 8x8, Inc. (NYSE:EGHT), a leading provider of global cloud communications and customer engagement solutions, today announced the launch of X Series, a new platform that combines robust call, collaboration, conferencing and contact centre solutions to help businesses win in the new battlefield where customer experience is everything.

Topics: Customer experience press release

Enterprise Security Company Illumio Expands Into APAC With New Regional Office In Sydney

SUNNYVALE, Calif. – March 7, 2018Illumio has announced 300 percent year-over-year bookings growth during its third year in the market, adding customers from a broad range of industries including banking, insurance, technology, legal, retail, and government. The rapid growth is being driven by organisations that are increasingly turning to Illumio to prevent the spread of threats inside their data centres and cloud environments, as well as meet regulatory compliance standards, such as SWIFT, PCI, GDPR, and HITRUST.

Topics: press release cloud

2018: The Year of the Chatbot?  The Rise of Conversation as a Platform

It's usually a bad idea to say this is the "Year of ______".

For example, it's seems like it's been the "Year of VR" every year since 2012 and it still hasn't taken off. So it is with great caution that I label 2018 The Year of the Chatbot. But, to be fair, there are strong indications that this will be the case.

One of the key takeaways from our recently released 2018 Australian Contact Centre Benchmark Report is that use of webchat technology is on the rise.

Topics: Chatbot Artificial Intelligence BoldChat CX Articles & Insights

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